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“Tyler is very helpful, great attitude, and awesome customer service! Made the experience a smooth transaction. My business and myself were able to keep going without hesitation thanks to Tylers professionalism!”
“Would recommend this location for this area they are quick to attend to customers not waiting around to get tookin care of its clean ,the vehicles are well kept and the wmoyees are always welcoming n helpful as well as respectful to the customers .”
“Shelly-Ann rocks. Somehow, even when there isn't a truck to be found on the whole East Coast, she finds one hiding somewhere and hooks me up. The trucks out of this location are usually very clean, well-maintained and newer models than I am used to with other rental companies. THANK YOU”
“This was my first time renting with Penske. My experience was great. Kim at the Waterbury, CT location provides amazing customer service. She's kind, friendly, and very helpful. We had an issue with our truck, and she made it right! Thanks again Kim!”
“Yesterday I was driving a U-Haul trailer from Massachusetts to Virginia, and the trailer lights went out. we stopped at U-Haul Waterbury Downtown, and the young lady behind the desk stopped what she was doing and helped us assess the problem. They don’t work on trailers at this location, so she then directed me to the U-Haul in Naugatuck where they may be able to help me. They did; and I’m appreciative of her assistance in assessing and assisting with the situation.”
“I needed a trailer hitch with wiring installed on my wife's Bronco Sport, and it was a GREAT experience at U-Haul of Waterbury.
Every single person I interacted with -- from the woman who took my call and made my appointment, to the folks who were at the counter at check in, to Matt who did the actual install -- were all A+. He's fantastic and did a solid job on the hitch. His choice of music while working is also great. =) (I waited on their comfy couch and could faintly hear through the wall).
There are not many places where every person is genuinely friendly and kind.
The location itself is in a good spot, and there is a generous amount of trucks and trailers to rent (which I've done once from this location in the past -- great experience there, too).
There is a TON of helpful things available for purchase inside -- from boxes of all sizes and styles, to packing material, hand trucks, various trailer hitch accessories, etc.
I highly recommend this location if you need a hitch installed, or if you need to rent a truck or trailer.”
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“Great representatives , Wonderful Service, the prices were perfect for my budget Awesome Communication from staff and the Manger and Supervisor go above and beyond to Make sure u have exactly what u need..
I would highly recommend this store off of meriden rd in waterbury Ct...”