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“Had a wonderful experience with my rep, Bobby, who helped me get my phone upgraded and made it very easy to understand what my next bill and ongoing bills will be. Recommend to anyone looking for mobile services!”
“Krystal was amazing! God bless her, she was so patient with my phone having scams on it. She made my experience so quick and uncomplicated. Will be recommending her.”
“A plus. The manager here is a pro and knows her stuff.
Update: 8/12/26. I wish I could give the staff there six stars instead of five. The manager always helps me out and gets me the best deals.”
“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“Everyone in the store is very kind and helpful. But Benjamin always goes out of his way to help. He is a great customer service representative. I am very satisfied with the help I received from him”
“I recently visited The Fix for a phone repair, and I'm thoroughly impressed! Quick service, fair pricing, and friendly staff. Highly recommend!
Thank you, The Fix!”
“Maria was amazing, normally I try to avoid cell phone stores however with the customer service Maria delivered today she proved every worry I had wrong. Not only did I enjoy my experience but this will be the only cell phone store I go to period. Maria got me a great deal on my home internet, and was able to switch my cell phone lines to FIRSTNET. Thank you so much Maria you are truly amazing!”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phone Accessories
“580 lakewood Rd. WTby 3/25/26
The people that I have delt with over the years have been great, but today was exceptional. I inadvertently downloaded malware rendering my phone useless.
Stopped in to see if I could get help. I was in luck Sam & Edwin ( higher level managers) were in to check in on the store. Sam cheerfully spent time trying to unbug my phone, all the while engaging me in a pleasant conversation to lower my stress and anxiety. The phone was a certifable mess however with an assist from Edwin the malware was eradicated
While I have always received great service from Cricket employees, today was beyond exceptional, thank you Sam and Edwin.”
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“Josh was so helpful professional and accomadating and effcient in resolving my issues quickly. Such a great nice pleasant manager. Needs to be at corporate level.wow! Smart!!👍”