{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Had a wonderful experience with my rep, Bobby, who helped me get my phone upgraded and made it very easy to understand what my next bill and ongoing bills will be. Recommend to anyone looking for mobile services!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“I went into the Verizon on Wolcott St to get my phone upgraded. I was greeted by Kathy, the owner, she was very busy but made sure to greet and give attention to all the customers waiting. She went from person to person and tried to help everyone while customer's phones were updating or being transferred. She was so friendly and personable and I enjoyed chatting with her. There were two other employees working with other customers as well. From my observation, they were knowledgeable, patient, & friendly. Etan helped me and he made the transfer of my II Pro Max to 17 Pro Max so easy. He was friendly and made general conversation along with Kathy, that it made it feel more like a visit than a business transaction.
This is the kind of customer service that seems to be fleeting these days, but thankfully, it still exists at this Verizon store.
If you are in need of an upgrade or just want get started, go see Kathy and her staff. They are so knowledgeable of the product they are selling and they seem to genuinely care about the time that they spend with you. As busy as they were at no time did I feel rushed or dismissed.
Thank you Kathy & staff for a great experience!!!”
“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“I had an amazing experience at Total Wireless by Verizon in Waterbury! The girl at the front desk is super friendly, patient and knowledgeable. They helped me find the perfect phone and plan for my needs. You can tell they really care about their customers!
Side note: store is super clean, and organized! Even though they are fairly new, I am so thankful to have a physical local location for them!”
“If your upgrading or adding a line I recommend you ask for Destinee! She made the upgrading process of my kids 2 phones smooth,easy and quick. Hands down my best experience dealing with a phone company! Thanks Destinee for your patience! I know who and where i will be using for any of my phone needs!”
“I recently visited The Fix for a phone repair, and I'm thoroughly impressed! Quick service, fair pricing, and friendly staff. Highly recommend!
Thank you, The Fix!”
“Maria was amazing, normally I try to avoid cell phone stores however with the customer service Maria delivered today she proved every worry I had wrong. Not only did I enjoy my experience but this will be the only cell phone store I go to period. Maria got me a great deal on my home internet, and was able to switch my cell phone lines to FIRSTNET. Thank you so much Maria you are truly amazing!”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phone Accessories
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
Mobile Phone Accessories
“I have had a very positive experience today with Andrew. He is extremely knowledgeable and very polite. He is a true asset to your company and I look forward to working with him in the future.”