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“When I got up this morning I was getting nothing but pop up ads. I had to be in Stratford so I went to a T Mobile store there. The young man there helped me and I thought whatever he had done, but 45 minutes later the ads started again.
I stopped at T Mobile in Watertown.
Miles was Great!
He took my phone, looked at the apps that were running and unistalled the app causing the problem. He showed me how to check if the ads ever started again.
After a day of torment, Miles solved my issue in 30 seconds!
Super customer service here.”
10AM - 7PM
100 Main St N, Southbury
Mobile Phones
“Had a wonderful experience with my rep, Bobby, who helped me get my phone upgraded and made it very easy to understand what my next bill and ongoing bills will be. Recommend to anyone looking for mobile services!”
“I went into the Verizon on Wolcott St to get my phone upgraded. I was greeted by Kathy, the owner, she was very busy but made sure to greet and give attention to all the customers waiting. She went from person to person and tried to help everyone while customer's phones were updating or being transferred. She was so friendly and personable and I enjoyed chatting with her. There were two other employees working with other customers as well. From my observation, they were knowledgeable, patient, & friendly. Etan helped me and he made the transfer of my II Pro Max to 17 Pro Max so easy. He was friendly and made general conversation along with Kathy, that it made it feel more like a visit than a business transaction.
This is the kind of customer service that seems to be fleeting these days, but thankfully, it still exists at this Verizon store.
If you are in need of an upgrade or just want get started, go see Kathy and her staff. They are so knowledgeable of the product they are selling and they seem to genuinely care about the time that they spend with you. As busy as they were at no time did I feel rushed or dismissed.
Thank you Kathy & staff for a great experience!!!”
“Tim was absolutely amazing with helping my mom get a new phone. She has an older phone and was afraid of losing her contacts and pictures but Tim made the process super easy and we were in and out! Thank you, Tim!”
“Nancy is a sweet heart. Very knowledgeable a real phone expert. She'll go above and beyond to help the customer. Very happy. Highly recommended. Metro by T-Mobile at the mall. 100 stars for Nancy”
“If I remember right, everybody was awesome treated me like a queen. I felt very comfortable asking a few questions and that’s about all I could say keep up the good work.”
“If your upgrading or adding a line I recommend you ask for Destinee! She made the upgrading process of my kids 2 phones smooth,easy and quick. Hands down my best experience dealing with a phone company! Thanks Destinee for your patience! I know who and where i will be using for any of my phone needs!”
“I came into metro by t mobile today after having issues with my phone , and Briana and Xiomara were AMAZINGG help to me they also got me right ! Positive energy all the way !!?? I am a very VERY HAPPY customer at the end I will not leave metro even if they paid me too !”
“Easy to deal with, fair prices, and very polite / professional. I used to work in all aspects of cell phones myself, and these people are great. Highly recommended.
I’m going to bring another phone there to sell tomorrow”
“They are very nice and generous! I was having issues with my previous carrier and they helped me and treated me with so much respect ! This is the best metro pcs location in Waterbury to go to! The staff is amazing and very respectful!”
“I purchased a fire stick that did not work in my television took it back and the gentleman in the store started yelling at me raising his voice I had to tell him several times to stop yelling. Telling me he couldn’t take the product back nor could he refund my money all refunds are final and there was no sense of compromise. All of the stuff the in the store is all refurbished you’re gonna get a piece of garbage and we are you to realize that would you try to take it back he is going to try to make you look like you are insufficient it an incompetent of learning how technology works. Don’t shop here”
“Jose and Stacy were great professional and patient with me and got results
I’m not tech savvy at all and couldn’t get back on line they walked me thru the process and showed me how to get the apps I needed to communicate with my family thank you to Jose and Stacy much appreciated”
“Went to this particular location after contacting customer care and a previous location with no luck. The nice women salesperson who works for this location is very smart and knowledgeable. She went above and beyond to take care of my phone issue. Thanks again for the great customer service.”
“The associates at wireless choice are examperlary their technical expertise is unsurpassed and unmatched they are valuable assets to this company kudos wireless choice!”
“Earlier tonight, we visited this Metro PCS location. We were waited on by the delightful Julie. What a terrific employee!!! She engaged my very shy son so sweetly and she helped us with EVERYTHING. After having first visited the location at the mall where they told us the charge to update our existing lines to new phones was over $100 per line, Julie explained that this location charges $30 per line. And she helped us pick out the perfect phone for each of us. I've been a Metro PCS customer for around 8 years now and I love the service and the price. I will always go back to Julie for anything else we need. Thank you, Julie!!!”
“Maria was amazing, normally I try to avoid cell phone stores however with the customer service Maria delivered today she proved every worry I had wrong. Not only did I enjoy my experience but this will be the only cell phone store I go to period. Maria got me a great deal on my home internet, and was able to switch my cell phone lines to FIRSTNET. Thank you so much Maria you are truly amazing!”
“I had an amazing experience at Total Wireless by Verizon in Waterbury! The girl at the front desk is super friendly, patient and knowledgeable. They helped me find the perfect phone and plan for my needs. You can tell they really care about their customers!
Side note: store is super clean, and organized! Even though they are fairly new, I am so thankful to have a physical local location for them!”
“If you are looking for retro games and other old school electronics, this is a great place. Any place on the internet. The staff is helpful and very friendly. And there is a 30-day store credit return policy. Would definitely recommend”
“Bibi and Tasha were amazing today did the 3mo for $10 great employees thank you so much I highly recommend their service come down to 1101 Huntingdon ave Waterbury”
“I went to the Naugatuck T-MOBILE and Zee was there to help me. He gave me a Samsung 8 watch with free along with a free I pad. He portrayed great customer service that we can only wish for but hard to get these days. I highly recommend coming to see Zee for all your T-MOBILE needs.”
“I went to the Brass Mill mall location for help getting my sons phone reset because of problems with the screen. I had been to 2 other locations for help and was pretty much blown off. I was lucky enough to get Emily who took her time, figured out a strategy and completed the reset for me. I couldn't be more happy with the service. Emily is the best! Don't lose her!”
“Kenny and the store manger Alfonso are amazing! They helped transfer my phone for an upgrade and they were very patient and knew their stuff and were very helpful!”
“The young man that helped me out yesterday morning on Tuesday Veterans Day, I went in to check for Wi-Fi for my apartment. The young man was very knowledgeable straightforward with me telling me the price the ending price. He actually talked me into switching my service my cell service. He was very very knowledgeable about T-Mobile service I was in a big believer and when they say the phone is on us, the phone is on the believe that young man thank you for your outstanding service. Appreciate you very much got home got my Wi-Fi up and running within two minutes. register all my account at T-Mobile life put all the bills on auto bill pay and my bill is cheaper when I had one phone with VERIZON with T-Mobile. I got a free iPhone home Internet, thank you thank you thank you.”
9:30AM - 7:30PM
580 Lakewood Rd, Waterbury
Mobile Phones
“I was looking to switch my service so that I can have more high speed internet. I use my phone all day long and I need high speed for music and watching YouTube. This service is the absolute best.”
“I went today to a T -Mobile Store in my town and the customer service was amazing shout out to Tylor he helped me out with my phone upgrade and his customer service was amazing ????!!!!!”
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“I have had a very positive experience today with Andrew. He is extremely knowledgeable and very polite. He is a true asset to your company and I look forward to working with him in the future.”