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10AM - 9PM
490 New Park Ave, West Hartford
Home Decor
“Pompanoosuc Mills is magnificent! When my wife and I were renovating our dining room, we searched at length for a company that employed American carpenters and cabinetmakers, used sustainably harvested wood supplied by American lumber companies, and sold furniture directly to their customers at competitive prices. Pompanoosuc met these criteria. We visited its store in West Hartford, Connecticut and asked for guidance in selecting several pieces of furniture, including a table, chairs, sideboard, and console. Kristen, the saleswoman, devoted hours to our exploration and related inquiries. She was very knowledgeable. Equally important, she was patient. Our interactions with her were always pleasant; we would not have realized the objectives of our renovation without her thoughtful guidance. After we submitted our order, Kristen and the store’s manager, Rebekah, were conscientious in keeping us informed throughout the manufacturing process. On delivery day, my wife and I were impressed by Ian and Nate as they carried the furniture from their large Pompanoosuc truck the length of our driveway to our house. They arrived with hearty handshakes, took off their shoes to avoid damaging the floors, and positioned the furniture exactly as we requested. And every piece of furniture was perfect!All aspects of our experience as customers of Pompanoosuc Mills were spectacular. The company would be a worthy subject at business schools analyzing the culture of excellence - - trustworthiness, customer-focused service, and passionate workforce. Dwight Sargent, who founded Pompanoosuc Mills approximately 50 years ago, remains involved in the business. He can be justifiably proud in reminding us what it still means to be “Made in America.”A.F.”
“Lori turned our Ketubah into a magnificent piece of art.She advised us on the style and color of the frame to use and it turned out to be the perfect choice.We absolutely love it.We highly recommend Center Framing & Art. They are true professionals.”
“Had an awesome experience here the staff is very knowledgeable and very friendly. They took the time with us to collate us a bit so that we were getting the right product. They were more than happy to answer any questions we had. Nathan was awesome in the tile. Bob the store manager (I think) was very patient with my father and I.”
“This is a really good store. If you used to love shopping at Pier 1, the experience here will be similar, thankfully with less emphasis on the wall of candle smells. The staff is very friendly and knowledgeable, order pick up is seamless, and the store is well stocked with tasty imported snacks, seasonally appropriate decor, and good quality furniture.”
“Ryan was great and the live demo was amazing. He took a lot of time explaining each mattress and we tried them all. He definitely sold us on the one that was right for us not the more expensive one. Can’t wait for delivery. Thanks!!!”
“I simply love the quality of their merchandise and the knowledgeable staff. They are never pushy. I have always felt comfortable browsing the store. Should I have questions, the staff is attentive and informative. I have bought several items from them over the years, and each has a very special place in my home. Latest purchase was today.”
“Many beautiful artisan-made items. I especially love the hand-painted Palestinian pottery they carry because it's really special and hard to find. They have large platter dishes that could be a show-stopping wedding gift, plus smaller items like a dish for olive oil.”
“Customer service was great. Something that seems to be hard to find in today’s current market. Great hard to find products. Store is setup very nice and is pleasure to shop at.”
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“Excellent experience. Found exactly what I was looking for. Our salesperson, Hema, was very helpful and allowed us to browse uninterrupted until we were ready to ask questions. She was very pleasant and knowledgeable. I will definitely buy from them again.”