Pep Boys Auto Service & Tire Shop is a trusted local destination for all your car, truck, or SUV needs. Located at 1000 New Britain Ave in West Hartford, CT, this shop specializes in new tires, tire repair, and tire replacement, offering same-day services to keep customers safely on the road. The certified technicians also provide comprehensive auto repair and maintenance, including oil changes, brake repair, battery replacement, inspections, and more. Pep Boys proudly services hybrid and electric vehicles, making them a reliable one-stop shop with over 100 years of experience. Customers report that the staff at Pep Boys are very professional, friendly, and helpful, with a manager/assistant manager who run a well-organized shop. The parking lot is easily accessible, and the process of dropping off and picking up the car is smooth. While some minor issues have been reported, like missing valve caps or an under-inflated tire, the team works quickly to complete the requested services, even calling other locations to find necessary parts. The only complaint was about the waiting area being a bit dirty and lacking amenities like a bathroom or coffee machine. Overall, Pep Boys satisfies customers' auto repair and maintenance needs, providing dependable service they can count on.
The service was quick, the pricing was fair, and my car is running perfectly now. It’s hard to find auto shops you can really trust, but this team made the whole process stress-free. I’ll definitely be coming back for future maintenance and repairs. Highly recommend!
February 2026
Kal was very helpful. He showed us 3 tire options which helped us decide.
February 2026
Great service and were able to get me in a couple days earlier than my scheduled appointment
