Body Shops in Windsor Locks, CT

“My car was damaged and it was not my fault. My insurance was not paying for the repairs. There is no place better than Mastercraft. They took care of the insurance company and car rental for me. The work they did on my vehicle is flawless. Superior work. The car was delivered to me promptly with a bit of a delay due to supply chain issues but it was out of their control. The car was cleaned and like new when we picked it up!”

“If your looking for a truthful review about Governor’s Auto Body please read!

I have been in multiple accidents over the years in my little civic. Most recently I was rear ended. Many people like myself have had absolute terrible experiences with OTHER local body shops (all with over 4 stars). After a previous repair job went terribly wrong I was very worried about using an insurance recommended body shop. I found Governor’s auto body through the estimation process which for my insurance had to be done with a preferred provider no matter who is doing the repair.

It is here that I met Carl. I expressed my fear with using non Honda dealerships and how my last repair went wrong. As we talked and he did the estimate he was super professional and was extremely transparent. He walked me though all the damage and all the places where he suspected hidden damage. He even told me how to handle the insurance issue with the dealership since they are not a preferred shop. He took the time to get all the information and take photos and even showed me the 3D model of my car and how he was plugging in the damage to generate the estimate. I was able to ask questions about the damage and we ended up talking a little bit about my cars design. (I’m an engineer it’s what we do) I left estimate in hand and knew immediately I was going to use this shop.

Carl was fully transparent on the time line and when I dropped my car off I got updates on the damage and the repair process every few days. When it was ready, we went through all the repairs and I got to see photos of the repair in progress. (I would like to note that they only work on a few cars at a time. They don’t squeeze cars in and rush cars unlike other places). I took time looking over my car and all the panels and clips, and let me tell you it was solid. This was the first time I have EVER gotten my car back from a repair and not found an issue with it (even at dealerships). I even got to meet the guy to did the majority of the work.

Overall I can’t recommend this shop enough. Not only did I get listened to (most shops talk down to me) but the repair got done to my expectations.

It has been a few months since the repair and I have included before and after photos. Don’t mind the dirty car.

Thank you Carl!”