AVA Van Ness is an apartment building in Washington, DC that provides a convenient and pleasant living experience for its residents. The apartment's location is ideal, being close to the tenants' school and work. The staff, particularly the front desk manager Rodney and leasing officer Hailey Fair, have been praised for their exceptional customer service and dedication to ensuring the residents' satisfaction. Rodney is described as always being "super helpful and kind," going out of his way to make sure tenants leave happy. Hailey, the leasing officer, has also received high praise for her professionalism, transparency, and responsiveness. She has been commended for taking the time to explain the building's services and even educating tenants on how to pay rent online. The maintenance staff has also been a highlight, with one tenant noting that they are "the apartment's saving grace." Keith, a member of the maintenance crew, was particularly helpful in addressing a resident's issue in a professional and stress-relieving manner. While the overall experience at AVA Van Ness has been positive, some tenants have raised concerns about safety and ongoing pest issues in the building, which they feel the management has not adequately addressed. Additionally, the building's age has led to rising rents over time.
I enjoy the apartment everyone is very helpful and resolves any apartment issues quickly. Rodney is always super helpful and kind every time I see him! The apartment is a convenient location for my school and work.Thank you for being helpful since I moved in last fall.
July 2023
I would have given three stars, but they removed my previous review for being negative. It basically said this: staff is great and the building is nice, but there's a building-wide cockroach infestation and many laundry machines are out of service, which is problematic when there's only three washers per floor.
May 2023
It all about the good vibe at AVA Van Ness that makes it the place to bright you day after a long day at work but the front Desk Manager Rodney will do whatever you needed to make sure you leave happy to the 9 to 5 grind. Coffee, morning new and a good joke.
