AVA Van Ness is an apartment building in Washington, DC that provides a convenient and pleasant living experience for its residents. The apartment's location is ideal, being close to the tenants' school and work. The staff, particularly the front desk manager Rodney and leasing officer Hailey Fair, have been praised for their exceptional customer service and dedication to ensuring the residents' satisfaction. Rodney is described as always being "super helpful and kind," going out of his way to make sure tenants leave happy. Hailey, the leasing officer, has also received high praise for her professionalism, transparency, and responsiveness. She has been commended for taking the time to explain the building's services and even educating tenants on how to pay rent online. The maintenance staff has also been a highlight, with one tenant noting that they are "the apartment's saving grace." Keith, a member of the maintenance crew, was particularly helpful in addressing a resident's issue in a professional and stress-relieving manner. While the overall experience at AVA Van Ness has been positive, some tenants have raised concerns about safety and ongoing pest issues in the building, which they feel the management has not adequately addressed. Additionally, the building's age has led to rising rents over time.
I love it here, the front desk people are sweet and are always hosting fun events!
April 2026
Jeremiah Middleton who is the Sales and Service Supervisor was nothing short of excellent. Very informative and helpful. Looking forward to working more with you in the future!
March 2026
The front desk staff and maintenance team are quick to respond and friendly. Kelvin came to our unit to do some repairs last week. He was thorough, efficient, and professional. Thanks to Kelvin and the AVA team.
