BFSFCU - Lending Center is a financial institution that provides a range of services, including education loans and general loans. The business is known for its professional and efficient staff, who prioritize customer satisfaction. However, some customers have experienced slower processes, particularly with mortgage applications. While the customer service level is generally decent, the business has made changes to its ATM fee reimbursement policy, which may impact some customers' experiences.
In theory it provides an excellent premise. In practice the implementation is a disaster as the dispute resolution team is utterly useless, basic administrative actions such as paying of a credit card take 24+ hours, and their point reward scheme is an utter mess
January 2025
I had an exceptional experience with BFSFCU while establishing my Education Loan. The process was incredibly swift, and the communication was seamless from start to finish. Their team is professional, efficient, and truly prioritizes customer satisfaction. Highly recommended for anyone seeking reliable financial services!
November 2023
Do not work with them on your mortgage. They are very slow. It took me forever to find out how much I qualify for. General loans are given very fast though. Staff is good but the whole slow system doesn't let them help you accordingly.
