Budget Car Rental
Car RentalHours:
99 H St NE, Washington DC 20002 Hours
About Budget Car Rental
Budget Car Rental at Washington Union Station offers a range of vehicles, from compact cars to SUVs, for exploring DC and beyond with affordable prices and options for long-term or one-way rentals. Experiences at this location vary significantly. Some customers report quick, pleasant, and very easy service with polite, professional, and stellar customer service from the staff, with no upselling. One reviewer noted friendly service and an easy handover, while another was served promptly and kindly. However, the rental kiosk is consistently described as hard to find, hidden inside the parking garage on an upper floor with poor signage. Access requires walking through active garage lanes, often with no elevators in sight. Long waits are common due to long lines and limited staff. While the cars themselves are generally fine, one specific SUV was noted as severely underpowered. Although phone customer support can be terrible, exceptional in-person agents have been highlighted for going above and beyond, demonstrating kindness, knowledge, and commitment to resolving difficult issues, for which customers express profound gratitude.
Most Recent Reviews
June 2026
We had a very good experience, compared to what is written here. It was not difficult to find, they were very friendly and the car was great for a fair price.
November 2025
Tina saved my life!!! This location in general saved my life. This was the best experience I’ve had, and I was in a very stressful situation where I needed a rental to get home and Tina helped me with absolutely no problem. She put my nerves at ease and got what needed to be done FAST. Give Tina a raise!!!!!!!
September 2024
Very hard to find!!! Extremely poorly signposted. I'm a stranger and have been looking for ages...
More Comments(170)
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