About Hertz Car Rental - Washington Dc Union Station - H Street North East
Hertz Car Rental - Washington D.C. - Union Station offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks, for a seamless car rental experience. Customers can book online or through the free Hertz app, and the service at this location is generally praised as excellent, with helpful staff like Carter and Jacinta going above and beyond to assist renters.
While the location can be a bit tricky to find, with signage inside the station being described as challenging, the overall experience is positive. Renters appreciate the ability to avoid long lines at the airport and the clean, well-maintained vehicles provided. Despite some initial issues, the staff is quick to resolve any problems and ensure customers are back on the road in no time.
Rented multiple times, more than 50% now they don’t have a car ready even with a prepaid reservation, they put on a waiting list and tell you wait for up to three hours. This happened multiple times over a period of years, there is this is not a one off, but a business failure.
September 2026
Hertz closes at 6pm on Fridays, but allowed me to book the pickup for 6pm! I was almost locked into the Hertz lot. Kudos to the employee who alerted me to the situation, but Hertz should allow at least a half hour for pickups before closing.
September 2026
1 star is too high! Avoid this location if you can!
Signage to the location is misleading. Service is slow. When we finally got a car, it was not ready, they had to clean it. When we asked how long it would take, the worker casually said “less than 30 min”
