Comfort One Shoes is a leading shoe store in the Mid-Atlantic, known for its commitment to quality, comfort, and style. Established in July 1993 in Old Town Alexandria, this locally owned family business has expanded throughout the metro DC area, thanks to loyal customer support. Customers consistently praise the knowledgeable and friendly staff, who are highly trained through Comfort One University and receive mentorship before assisting clients. Many reviews highlight exceptional service experiences, with staff members like Lamont and Luke being particularly noted for their patience and helpful recommendations. Shoppers appreciate the absence of pressure to buy, which enhances their overall shopping experience. However, there have been some concerns regarding customer service, particularly with Birkenstock resoling, which led to delays and dissatisfaction. Nonetheless, management has responded positively to feedback, demonstrating a commitment to resolving issues and maintaining customer loyalty. Overall, Comfort One Shoes stands out for its dedication to providing an exceptional selection of shoes and a welcoming shopping atmosphere, making it a preferred destination for footwear in the region.
Edd took good care of us and answered all our questions!
May 2026
Stumbled across this store during a recent trip to DC, and was delighted by the expert costumer service and high quality selection. Lamont was knowledgeable and accommodating, and found just the right shoes to match my wishes.
March 2026
This store had everything anyone could ever want with respect to comfortable shoes and footwear at a decent price point. The employees of this store are pleasant, attentive, helpful, courteous and knowledgeable. I highly recommend this shoe store for all your footwear needs.
