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November 2023
I had a pleasing experience at this Express store whilst on my trip in DC. All associates acknowledged me upon entering and departing the store. Even though their system was down, they still went above and beyond to get me my items. Thank you! Hope to see you guys soon. I love my new crossbody and outfits.
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September 2023
The staff are rude and incompetent. The clothes are all badly creased so it makes the whole shop feel like a low end cheap store, similar to T J Maxx around the corner :(
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May 2023
Horrible customer service. The staff did not want to help. They were rude and showed attitude and bias. Avoid Express products. Poor quality, worksmanahip, and customer service. Same exact item can be found elsewhere at a fraction of a cost. Shop elsewhere. The store should shut down.
