Hertz Car Rental - Washington D.c. - Hilton Washington Dc HLE
Car RentalHours:
1919 Connecticut Ave NW, Washington DC 20009 Hours
About Hertz Car Rental - Washington D.c. - Hilton Washington Dc HLE
Hertz Car Rental at Washington D.C. - Hilton Washington D.C. offers an excellent car rental experience with a wide selection of vehicles including luxury cars, SUVs, EVs, and vans. Customers appreciate the friendly and knowledgeable staff, making the process smooth and efficient. Many reviews highlight the quick handover procedure, often taking just 10 minutes, with no waiting time reported. Most customers had no issues with their rentals, even when booked through third-party providers. They noted the cleanliness and maintenance of the cars provided. The location is convenient, and the 24-hour drop-off option is a significant advantage over other rental services in the city, allowing customers to return vehicles at their convenience without extra overnight charges. While there were minor issues regarding the use of parking tickets, overall feedback indicates a positive experience with helpful staff members. Customers have expressed satisfaction with the booking process and the clear communication regarding fees and charges. Hertz Car Rental at this location seems to meet the needs of its clients effectively, making it a recommended choice for those needing a rental car in Washington D.C.
Most Recent Reviews
August 2025
Car was not the one I reserved and was filthy. Dirt, sand, trash and a moldy plate in the trunk. Dirty door interiors and sticky center console. Dirty visors and interior of windshield was difficult to see through because it had a film on it. The car smelled like the moldy plate and marijuana.
August 2025
The customer agent charged my deposit twice, leaving me $400 out of pocket and without a car. I received no apology and was told it was my fault for using a foreign card. This is completely unacceptable, and feels borderline scam.
August 2025
Gave away our car with no call or warning. Left us stranded. Terrible customer service.
More Comments(138)
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