About Hertz Car Rental - Washington D.C. - Union Station
Hertz Car Rental - Washington D.C. - Union Station offers a wide selection of vehicles, including luxury and sports cars, SUVs, EVs, vans, and trucks, for a seamless car rental experience. Customers can book online or through the free Hertz app, and the service at this location is generally praised as excellent, with helpful staff like Carter and Jacinta going above and beyond to assist renters. While the location can be a bit tricky to find, with signage inside the station being described as challenging, the overall experience is positive. Renters appreciate the ability to avoid long lines at the airport and the clean, well-maintained vehicles provided. Despite some initial issues, the staff is quick to resolve any problems and ensure customers are back on the road in no time.
Found mold in our rental and got additional charges with no explanation on my card. I’ve tried calling multiple times and they didn’t pick up.
September 2025
Poor management, very difficult to locate, unwarranted and impossible to remove fees. Would recommend avoiding renting with this business.
September 2025
Worst service, The wait line to get the car is more than 30 minute, the cars are in terrible condition if you are lucky to get the car, because they don’t have enough cars. The staff is rude and uneducated. Pls use another rental company.
