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“The level of customer service here is excellent. I have a retrofitted grooming van with all kinds of custom hoses and fittings. One of them broke and I had a major leak. I explained my problem to Mike and he was able to retrofit a toilet supply line, a hose barb, and clamps to create what I needed. He cut and fitted everything on the spot. I will be coming here for all my hardware needs in the future.”
“I’ve purchased a ton of paint from this Benjamin Moore and It’s always been a great experience. Their customer service is top-notch and a huge shout out to John in particular! The street was recently blocked off and I had purchased over 20 gallons of paint to pick up. I was able to find parking a few blocks away and John loaded them up in a cart and brought them directly to my car and helped me load them up. Now that is Outstanding customer service and it truly made my day.”
“They have such an extensive plant selection. And everyone is so informative, welcoming and helpful. Jonathan helped load our
Plants and gave us all the ins and outs in plant care. Will be back!!:)”
“This is a small neighborhood hardware store but they keep an impressive array of hardware, tools, paint, garden, and "lifestyle" items for most DIY projects. Where the big box stores are geared to accommodate contractors, Annie's aims for the individual and their residence. Staff is always friendly, the store is well staffed for their size so there's always someone available for questions or assistance. I really appreciate a hardware store that can still operate in the neighborhood without leveling 15 acres. Factoring in my time and general frustration with large box stores, the prices for a quick trip down the street are competitive with other options.”
“Great selection and very friendly and helpful employees. Recent trip David went above and beyond to help maximize our coupons and find the right planting materials for us. Thank you!”
“Joe & Ron over the years have not only provided wonderful service but most of all have had the patience to resolve any color issues and breakdown of color pigments. Thanks a lot.”
“Incredibly helpful staff. Was able to help me with duplicating a paint color I needed, gave some great advice, and found me the best price point. Definitely recommend!”
“One of our absolute favorite paint shops in DC. The staff is incredibly helpful and knowledgeable, and the shop carries a well-stocked, thoughtfully curated range of products. Highly recommend.”
“Michael at this Georgetown store is THE BEST!! He's patient, knows his stuff, and will give it to you straight. This location gets busy, but Michael can juggle everyone at the same time and meet all of their needs. Seriously, such a skill.”
“Love store and the people who work here! Alexes is amazing, so helpful with recommendations and taking care of everyone so nicely. This is my paint store of choice!”
“Very clean store and plenty of staff. Dedicated parking right in front.
I spoke with Stephen on the phone this morning and he pulled the paint and mixed it while taking my CC info and looking for a coupon for me! This isn’t the store closest to me, but I might go back for my big spring project in May because the staff seems on point.”
“The salesman was very helpful in helping me locate necessary equipment to paint my apartment. The manager carefully changed the colors of two cans of paint that I had bought weeks earlier instead of charging me for new cans based on my change of mind. It took him some time, but I was not charged. The products were as satisfactory as the excellent service.”
“I have chosen Sherwin Williams primarily due to the exceptional team and outstanding customer service they provide. Ever since I established ADC Construction here in DC, I have been relying on SW for my business needs. They have been instrumental in assisting me with numerous projects, especially when it comes to sourcing special paints that may be difficult to find on my own. Previously, I used to visit the Franklin St store, where I first had the pleasure of meeting George. George's presence truly set the standard for the level of service I have come to appreciate from SW. When George transferred to the store near H St, I made the decision to relocate my business to this location as well. Compared to my past experiences at this particular store, which were not always satisfactory, I have noticed a significant improvement in service and overall experience with George at the helm. I am eager to witness the continuous growth and enhancement of this store as I continue to be a loyal customer.”
“I cannot say enough good things about working with Lana and Abbas on our window treatment installation. From the minute we met Lana at the store to the day Abbas and crew installed our window treatments, we had nothing but excellent customer service and efficiency. They both know the product so well and take great pride in their work. They are excellent communicators and very responsive. We’re very happy with the end result and the speed at which it all happened. We had no idea what we wanted and what we were doing when we started out but we were guided through the whole thing and had a great experience and are now enjoying our new window treatments.”
“I'm very grateful to Miller for all his help this morning. He was able to help me sort out a challenge I was working on and was gracious and friendly at the same time. I really appreciate this Sherwin Williams”
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“Fragers is my go-to hardware store. I am not a DIY person as a routine, and need assistance and guidance when undertaking some house projects. This visit was due to a bathroom vanity that needs repair. The Ace staff helped me match paint colors and gather the tools I would need. One of the stain colors was a bit off (the label showed a different color than the contents) but everything else was perfect.”