PenFed Credit Union is praised for its great service and friendly staff. Customers appreciate the professionalism and patience of employees, especially one who took the time to answer numerous questions and provide useful information. The application process, while having some issues online, was efficiently handled over the phone. Staff members are described as welcoming, respectful, and dependable, ensuring that consumers feel informed and supported every step of the way. Overall, PenFed Credit Union is recognized for its strong commitment to customer care.
Great Credit Union, great people to talk to and do business with. Only issue I had was with the online application for an auto loan. But when I called we finished everything up in less than 20 minutes start to finish Thank You Ms. Dana.
June 2024
Professionalism and patience. Dana took time to answer my many questions in addition to providing information that I did not ask about, but was useful. Great experience.
January 2024
Dana was excellent throughout the entire application process. She explained everything and answered all of my questions. She went above and beyond in making sure that I understood everything.
