Room & Board in Washington, D.C., offers a wide selection of modern furniture for living, dining, bedrooms, storage, and outdoor spaces. The store features timeless and durable pieces, with over 90% made in the U.S. using high-quality domestic and imported materials. Customers appreciate the helpful staff and the spacious, four-level showroom that covers entire home needs. The staff, notably a staff member named Jay, are praised for their outstanding customer service, warmth, humor, and eagerness to assist without being pushy. Jay went above and beyond by helping customers secure their furniture before Thanksgiving, providing detailed information, quick responses, and follow-up calls, exemplifying high standards in retail service. The shopping experience is described as fabulous, with attentive help from staff and designers, such as Daren, who assisted in choosing the perfect dining chairs and ensured compatibility with existing furniture. Customers value the ability to see all options in one place and the secure packaging of delivered items. While the furniture is considered expensive, it is seen as a good value for high-quality pieces. The company also offers excellent customer service, including free delivery and pickup when changing or returning items. Overall, Room & Board is praised for its quality, helpful staff, and positive shopping experience, making it a recommended destination for those seeking stylish, durable furniture for their homes.
Four levels of showroom covering the needs of an entire home. Much bigger than the Bethesda location. Great value but not cheap. Helpful but not overbearing staff. Recommended!
August 2023
Great environment, beautiful furniture, and great design service. Kenny was a wonderful help.
July 2023
Their furniture is expensive (but not as expensive as some of their competitors) but high quality and the customer service and delivery has been 10/10 including providing for free pick up and delivery when we decided to change the color of our couch and size of our dresser.
