Room & Board in Washington, D.C., offers a wide selection of modern furniture for living, dining, bedrooms, storage, and outdoor spaces. The store features timeless and durable pieces, with over 90% made in the U.S. using high-quality domestic and imported materials. Customers appreciate the helpful staff and the spacious, four-level showroom that covers entire home needs. The staff, notably a staff member named Jay, are praised for their outstanding customer service, warmth, humor, and eagerness to assist without being pushy. Jay went above and beyond by helping customers secure their furniture before Thanksgiving, providing detailed information, quick responses, and follow-up calls, exemplifying high standards in retail service. The shopping experience is described as fabulous, with attentive help from staff and designers, such as Daren, who assisted in choosing the perfect dining chairs and ensured compatibility with existing furniture. Customers value the ability to see all options in one place and the secure packaging of delivered items. While the furniture is considered expensive, it is seen as a good value for high-quality pieces. The company also offers excellent customer service, including free delivery and pickup when changing or returning items. Overall, Room & Board is praised for its quality, helpful staff, and positive shopping experience, making it a recommended destination for those seeking stylish, durable furniture for their homes.
Shout out to Zach, who helped while our other design specialist was out, needed to confirm a few things and Zach facilitated that and help pick the chairs and confirmed our choices. A job that appreciate it and thanks for helping out.
June 2026
Another positive aspect was the variety of price ranges available. Whether someone is looking for affordable essentials or premium furniture pieces, there are options to accommodate different budgets. The store also provided information about delivery and assembly services, which added convenience to the purchasing process.
May 2026
I really like the styling of their furniture and it’s supposed to be very good quality. Not cheap but nothing is anymore - I’d rather pay once, cry once than buy cheap furniture that will have to be replaced in a few years.
