I spent over an hour in line at the 11th and G street location. Although there was a teller in training there still should have been additional teller/rep available to get customers in and out.I had my eyes checked and picked out glasses faster than it took me to make a withdrawal from my account.
April 2023
(Translated by Google) Excellent service. Branch leader Tomia Williams is an exceptional worker and does her best when it comes to customer service.(Original)Excelente servicio. La branch leader Tomia Williams es una excepcional trabajadora y hace lo mejor en cuanto a servicio al cliente.
January 2019
Just left the branch and said "Happy New Year" to the teller. Her reply "when will people stop saying happy new year...." I looked at her like the fool that she is. Really!!!
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.