The ATM is no longer available outside of business hours. The doors are firmly locked from the outside and inside the building. As this was my primary banking site, I am highly disappointed.
September 2018
After a bad experience with the service at the Branch on M Street in Georgetown, I went to this Branch and had the completely opposite experience. Acknowledged shortly after I walked into the bank. Was told someone would be with me soon. Someone was - Veronica Epps. She was cordial, professional, and helpful.
July 2014
Terrible customer service. Took me 45 min to send a western union over seas! No reason for all the hoops. Ridiculous. I will not be returning.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.