Verizon offers a wide range of services, including the latest mobile devices, 5G home internet, and business solutions. Customers can conveniently visit the store in Washington or shop online, with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery. The store staff, such as Sihle and Prince, have been praised for their exceptional customer service. Sihle went above and beyond to help a customer set up a new phone and ensure they were taking advantage of all available discounts. Another employee, Gavin, was also commended for guiding a customer through the process of getting a new phone and even securing a trade-in credit for their old device. While the overall experience has been positive, one customer noted a dismissive greeting from a staff member, emphasizing the importance of consistent, friendly service. Additionally, Andy has been recognized for his responsiveness and professionalism in resolving customers' phone-related issues.
Thank you so much to the manager Jacob for the help with my friend’s phone
May 2025
Erin helped me wonderfully well today, thank you very much!
April 2025
Anthony and the guys at the store were so patient and helped me figure out an unconventional problem! Very nice, funny, and persistent. Thanks so much for the help!
