The AT&T Store in Bear offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans with no contract and unlimited data plans with access to the nationwide 5G network. Customer experiences at the store vary. Multiple reviews highlight excellent customer service from staff members, describing them as friendly, professional, patient, pleasant, and very helpful. These employees are noted for being efficient, taking time to explain plans and charges upfront, answering all questions, and ensuring a smooth process. One customer specifically mentioned a staff member's assistance in discovering and correcting erroneous account charges and lines, though the resolution left the customer with an unwanted line due to a contract. Another noted that prepaid plans require a corporate store. Overall, positive reviews recommend the store and its staff for their knowledge and helpful service, citing great promotions and a great experience.
Jorge is an excellent worker, he did his best to help with my issues Even when he was the only person in the store, and he was pressured by another customer he kept calm and accommodative
April 2025
The manager Jorge was friendly and professional. He was working by himself but he acknowledged me and apologize for the delay. However, he was very efficient to provide me with the new phone and help me getting started.. Jorge took time to explain me the plan and the charges upfront . I will definitely recommend him and... read full comment
March 2025
Excellent customer service given by Jorge. Pleasant, patient and very helpful. Would recommend to someone. Lots of great promotions also.
