Best Buy in Dover, Delaware, offers a wide selection of products with helpful and friendly staff. Customers often praise the knowledgeable employees, including new hires and those with military backgrounds, for their patience and good service. The store's Geek Squad also receives high praise for their expertise. Customers appreciate the store's inventory, including open box specials that can save money, and the efficient checkout process that gets them in and out quickly. However, some reviews mention that the call center outside the store needs improvement and that stock availability can be an issue, with staff sometimes unable to assist with specific items or phone help. Despite occasional stock problems, employees are often willing to go the extra mile, such as hunting down out-of-stock items or providing assistance with displays. Overall, Best Buy in Dover is seen as a helpful and well-stocked store, though some improvements in customer service consistency and communication are suggested.
Staff was super helpful with me when I went to buy a new monitor.
August 2026
Amazing job Geek Squad, you guys did A fantastic job on my gaming computer , thank you well done
August 2026
Dover Best Buy is great. Andrew at Customer Sevice/Pickup was extremely pleasant and helpful. The entire process of shopping online with Best Buy, for store pickup, is always easy and efficient, and the sale prices are excellent
