Public Storage in New Castle offers convenient and accessible storage solutions with a focus on good customer service. Customers can reserve their space for free online with no commitment and use the easy eRental option to skip the counter and go straight to their unit when moving in. The staff, including representatives like Bria, Lana, and Bree, are known for being patient, helpful, and personable. They provide clear explanations, answer questions, and offer tips on storage safety. The premises are in good condition, easy to access from both directions on Churchman's Rd, and the staff are attentive to customer needs, often going above expectations. While there are outside units that require customers to bring their own light, the overall experience is positive, with friendly staff guiding customers through their options and ensuring they find the right unit. Many customers highly recommend this location for its excellent service and reliable storage options.
Bria was super helpful.with teaching me the proper way to lock the unit.She also gave me some great advice on the best way to use the space. Her suggestion worked perfectly. The facility is very clean and I felt safe being there by myself.
May 2026
My first storage unit I have rented out and don’t regret it. I keep coming back and wouldn’t want to look no where else. I have had a great experience with Bria she is very polite and helpful excellent service.
May 2026
Bria was very courteous and helpful in assisting my wife and I to secure a storage unit at Public Storage. We would definitely recommend this storage facility.
