Price Toyota in New Castle is a certified dealership known for providing genuine Toyota parts and reliable service. Customers appreciate the availability of parts and accessories that fit exactly to their Toyota models, including air cabin filters, wiper blades, timing belts, brakes, oil filters, batteries, and tires, all designed to keep vehicles running smoothly for years. The staff, including team members like Jamar Rankins, are often praised for their professionalism, friendliness, and ability to communicate clearly, making customers feel confident in their decisions. The dealership offers convenient prepayment plans that include oil changes, tire rotations, diagnostics, and car washes, allowing for quick and efficient service. Many customers have bought vehicles from Price Toyota and continue to rely on their service department, citing honesty and excellent customer care. Online appointment scheduling and courtesy vehicles that provide transportation to and from the dealership are also appreciated. However, some reviews mention that the customer experience can vary; while the building is clean and staff friendly, there are concerns about customer focus, unnecessary repair suggestions, and inconsistent communication regarding covered inspections. Overall, Price Toyota in New Castle is recognized for its genuine parts, quality service, and commitment to keeping Toyotas in top condition, despite some areas for improvement in customer service.
I appreciate how fast they got the work done and the communaction. Jamar was very detailed and answered all my questions. I love my Camry so job well done
July 2023
Jamar Rankins was professional and just an awesome guy. Key is to have that conversation with the customer and not come across as your telling me. Jamar was spot on and made me feel good about my decisions on what needed done today and what we will do on next trip.
July 2023
Excellent service. The mechanic gave us a fair and honest job on our Tacoma truck. Always a pleasure.
