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December 2023
Absolutely terrible customer service. Employees need training on how to deal with customers. It’s not the end of the world if someone asks a question. They don’t even bother to be helpful.
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May 2022
The worst customer service. I will close my account with the bank.
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September 2021
WORST BANK EVER!!!! REFUSED TO CASH OR DEPOSIT A CHECK THAT WAS ISSUED TO ME BY A LAW FIRM THAT HAS AN ACCOUNT WITH M&T BANK!!!!! THIS IS AT THE SUBURBAN PLAZA LOCATION!!!! ( Kathy and her Supervisor)