Verizon at Cellular Sales on 379 E Chestnut Hill Road offers a supportive and friendly environment for customers seeking wireless services. The staff, including representatives like John and Jeff, have received praise for their exceptional customer service. They are known for being kind, understanding, and patient, helping customers upgrade their devices such as iPhones and Apple Watches while ensuring they find the best plan for their needs. Many customers appreciate the engaging conversations that enhance their overall experience. However, there have been some challenges, such as issues with phone trade-ins and billing. One customer faced a problem when a traded phone was reportedly lost, but after the owner's involvement, the issue was resolved satisfactorily. Overall, the store is recognized for its knowledgeable staff and commitment to customer satisfaction, making it a recommended location for sales and service.
I had an off the wall problem not only did John help me he was so kind and understanding and returned my calls so quickly. He really made a difficult time easier. Customer service top notch!!!
June 2024
I traded in an iPhone 11 for 15 with a good-humored, informative, and patient representative, Jeff in March. He was so patient with me when helping me decide the best plan for me and my needs. He also helped me upgrade my old Apple Watch to the newest! We really had great convos which made the experience all the better:)
January 2024
Worked with John Tripp. He was very helpful and knowledgeable very nice to deal with would highly recommend.Will always shop at this location for sales & service. Thanks,
