“Eric is the man! So I expected to need a new charging port. Eric takes my phone and in less than 2 minutes he cleans the port so it worked. I felt silly but he explained that it just takes experience. He was professional and courteous and explained how to prevent the issue in the future. If I need repair, I come, I ask for Eric now. Awesome experience”
“Ahlyssa was a big help! She got me my new phone & tablet also set me up with internet she's the best! I had the hardest time getting any help at those mall stores & she made my experience seamless & on of the best! Thanks again Ahlyssa”
“Gabrielle is my favorite in representative. She always knows exactly how to solve our issues , and there has been a few with our phone. We are glad to return to verizon after years away with another carrier.”
“Lillie was amazing and so helpful. She was extremely knowledgeable and so friendly. I've already recommended a friend to go see her at the store! I like my new phone too!!”
“Worked with Jay at the Chesnut Hill Verizon store today. he was extremely professional and gave me excellent service. I would highly recommend both J and this Verizon store if you’re looking for specific products or services. Thank you Jay”
“excellent work great price and friendly.when you need your cell phone repaired this is where you need to go, tell him Pop sent you, you won't be disappointed.”
“Mikayla was an absolute wonderful assistance with my upgrade and changing my phone to my daughters number and transferring the information to my new phone she was also helping another lady who had issues the other customer was an older lady Mikayla had all the patience to help her please give her kudos”
“After spending DAYS circling the drain on the abysmal website and the worst call center in the world .....I finally went in person and was helped by Alexandria who was AMAZING! She was able to address my issue immediately, was caring and knowledgeable. The best of all was she provided me with information about products and my account options without being super pushy. We will be coming back to see her again for all our future phone purchases! You are lucky to have her for an employee!”
“I would like to say thank you again for the awesome customer service and knowledge about the products Mariam provides. She goes the extra mile for her customers. Also I can't leave out her patience when I was showing my frustration.”
“Went in to get my s10 screen replaced today, the guy working did an awesome job replacing my screen. He had other customers bothering him while he was working on my phone and still did a great job. If I break another screen, I'll be back for sure.”
“Patrick at Verizon was absolutely amazing. He was patient, knowledgeable and took the time to clearly explain all my options without ever making me feel rushed or pressured.
He genuinely cared about making sure everything was set up correctly and that I left confident and satisfied. Customer service like this is hard to find these days, highly recommend asking for Patrick if you need help at Verizon!”