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“I dropped my s23 ultra which resulted in my screen cracking and the bottom third of the phone barely lighting up. I emailed this shop for a quote and quickly received a reply via email and text. I brought my phone here an hour later and they were able to fix it in 30min. I chose the OEM option which was a bit pricy.(think $300+) But their price was in line with what other shops are charging. I have seen some reviews stating that they do not use OEM parts. I do not know for certain that my parts are OEM, but my phone looks and operates the way it was prior to it being damaged. No issues with the fingerprint sensor or anything else. From my research this would not be the case if they replaced my screen with a cheap aftermarket one. If I need a phone repair in the future, I will not hesitate to bring my phone here. (This review was written 4 weeks after my repair)”
“Patrick at Verizon was absolutely amazing. He was patient, knowledgeable and took the time to clearly explain all my options without ever making me feel rushed or pressured.
He genuinely cared about making sure everything was set up correctly and that I left confident and satisfied. Customer service like this is hard to find these days, highly recommend asking for Patrick if you need help at Verizon!”
“Ahlyssa was a big help! She got me my new phone & tablet also set me up with internet she's the best! I had the hardest time getting any help at those mall stores & she made my experience seamless & on of the best! Thanks again Ahlyssa”
“TT from T&T is awesomeness. He's kind, friendly and very helpful. He fixed my daughter's IPhone at the best rate ever and even educated me on somethings about my Note. This si officially my phone repair guy. Check him out at the farmers market on Kirkwood Highway. He is the ? best”
“Gabrielle is my favorite in representative. She always knows exactly how to solve our issues , and there has been a few with our phone. We are glad to return to verizon after years away with another carrier.”
“Lillie was amazing and so helpful. She was extremely knowledgeable and so friendly. I've already recommended a friend to go see her at the store! I like my new phone too!!”
“Worked with Jay at the Chesnut Hill Verizon store today. he was extremely professional and gave me excellent service. I would highly recommend both J and this Verizon store if you’re looking for specific products or services. Thank you Jay”
“Emily was beyond helpful, knowledgeable and shared different products that's were available. She made our phone upgrades rather seamless and easy. We will definitely visit this location again!”
“Recently purchased an iPhone via Apple who interfaced with AT&T as my carrier. I received my AT&T bill and immediately questioned the amount. I visited the AT&T store and Amanda quickly saw the reason for my question and after a few qualifying questions she resolved the issue. The Apple/ AT&T combined transaction process needs a review but with people like Amanda issues can be quickly addressed and corrected.”
“Mikayla was an absolute wonderful assistance with my upgrade and changing my phone to my daughters number and transferring the information to my new phone she was also helping another lady who had issues the other customer was an older lady Mikayla had all the patience to help her please give her kudos”
“excellent work great price and friendly.when you need your cell phone repaired this is where you need to go, tell him Pop sent you, you won't be disappointed.”
“After spending DAYS circling the drain on the abysmal website and the worst call center in the world .....I finally went in person and was helped by Alexandria who was AMAZING! She was able to address my issue immediately, was caring and knowledgeable. The best of all was she provided me with information about products and my account options without being super pushy. We will be coming back to see her again for all our future phone purchases! You are lucky to have her for an employee!”
“We had a fantastic experience with Aldis A. and Nick K. They were both very knowledgable and professional! Aldis is extremely patient!!! We ran into a little glitch to no fault of Aldis. He was so kind and never impatient with me and was always available to help us!! We got everything taken care of and were able to switch over 4 lines!! Nick also helped us wifh transderring data. I cannot say enough about the excellent service we received! Thank you Aldis and Nick. We really appreciate you! Holly and David”
“I would like to express my sincere appreciation for the outstanding service provided by the T Mobile Team at the Newark / Glasgow store in People’s Plaza. Over the holidays, I purchased two smartwatches for my children and was able to take advantage of some fantastic sales. However, when I received my recent bill, I noticed I had been overcharged for certain items.
I visited the store to resolve the issue, and the manager, Derrick, demonstrated exceptional patience, professionalism, and care. Derrick promptly corrected the billing discrepancy and ensured that my concerns were addressed with genuine courtesy. The level of customer service I received was truly impressive.
With many T Mobile locations in the area, I can confidently say that if you are seeking the best customer experience, you should visit Derrick and his team at the Newark / Glasgow T Mobile store. Their commitment to customer satisfaction sets them apart!”
“Came to the store the woman who was working helped me, and was polite and fast! This is the best experience I have ever had dealing with Metro and I’ve been a customer for years!”
“I just moved here from Arkansas. I went to Walmart to buy an Apple Watch and they were completely out, so I stopped here. I was greeted very quickly, but it wasn’t a typical sales pitch, he was very happy to help and answered the questions I had. Both the workers in the electronic section were extremely polite. A lot of people I’ve interacted with here have not been the most pleasant, so I was very impressed and left with a smile on my face too. ?”
“I went to this Verizon location because of my broken phone,and needing a replacement phone comparable to what I had. I was assisted by representative Syrcee, and she was very knowledgeable, explained serval options to accommodate my desire,s and Syrcee was very thorough in helping me getting my service back . I really appreciated her level of professionalism! Also I was glad, I chose to go to this Verizon store to meet Syrcee!”
“I would like to say thank you again for the awesome customer service and knowledge about the products Mariam provides. She goes the extra mile for her customers. Also I can't leave out her patience when I was showing my frustration.”
“Impressed! - Very easy to use and extremely quick. Yeah - Sure, they could have given me more $ - But, honestly - What's fair is fair. I was utterly stunned @ how easy it was to do business with these guys. Convenient! - The employee that "Assisted Me" was extremely pleasant and polite. I was literally - "In and Out". No joke - I'm actually going back there tomorrow to "Cash In" my iPad. Thanks for being so reasonable! If you were wondering - YES - They give you more money here than they do @ the Apple Store. I hope nobody was actually surprised by this? LOL! ;-)”
“Where to start, the staff was extremely helpful and friendly. Above and beyond to assist with all of my needs pertaining to my phones and my plan. Would recommend this store over any others in the area in terms of product availability and customer service.”
“Went in to get my s10 screen replaced today, the guy working did an awesome job replacing my screen. He had other customers bothering him while he was working on my phone and still did a great job. If I break another screen, I'll be back for sure.”
“My experience with T MOBILE has not been the greatest. I was considering being a Business customer and was sent equipment with the promise and understanding that the representative would return to install the modem and set up phones. The Rep never returned.
Subsequently after 30 days. and the Rep never returned. We tried to return the unopened boxes of equipment which we were told could be dropped off at any T MOBILE center. Well did I get a runaround for that !! Went to the one on Dupont Hwy, waited a hour to be told I needed to go to Christiana Mall or Kirkwood Hwy to get a label to return the equipment. I was also told that this same Rep had done the same kind of same bad service to countless others. Get to the mall wait another hour. Left there with the same equipment but this time, left with the promise from the customer service that I would receive a email with the shipping labels. Two weeks later, Never received the labels.
I would like to thank to two individuals at the Mail that sat with me on the phone and diligently tried to solve my problems with return of the equipment that T Mobile says I will have to pay for. SMH
The 5 star review is a Thank you for Luther and Ziara. Without your help nothing would have been accomplished. I still have to try again to get the label and return the equipment that I will not pay for.”
“I recently purchased a new computer at the Apple Store in the Christiana Mall and received what can only be described as truly exceptional service across multiple visits.
My initial purchasing experience was handled by Miguel. I visited the store three times before committing, and Miguel was incredibly patient and knowledgeable, answering every single question I had to ensure I selected the perfect computer for my specific needs. When I changed my mind on the color, the exchange was handled seamlessly, which I greatly appreciated. He truly took the time to make the buying decision stress-free.
The service didn't stop there. I later required extended care for a crucial data recovery issue. Miguel quickly set me up with the Genius Bar, where I met Josh. Josh worked with me for an astonishing seven hours to save the photos on my old backup hard drive—pictures from the first five years of my children's lives. Losing these would have been devastating. Josh was relentless, keeping an incredibly positive attitude while diligently trying a variety of complex solutions and even pulling in colleagues for creative ideas. I was so impressed that Miguel even came by to check on my progress during this lengthy data recovery session.
The professionalism and dedication of the team, especially Josh and Miguel, achieved every goal I set out to accomplish. Not only did I walk away with an incredible new computer, but they also saved my most precious digital memories. This is truly top-notch service. Thank you!”
“I was having a very bad experience with my service and the customer service representative on the phone but the agents at this store was very patient and helpful with me a helped until I was satisfied and all good. ?”
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“Sam was a huge help. He got us set up with 5 new phones and transferred all our content. He was so patient with us and took most of the day to get us set up and rolling again.”