Victra, a Verizon Authorized Retailer in Newark, DE, is known for providing a positive customer experience. Customers appreciate the knowledgeable and professional staff, especially the managers and employees like Gabrielle, who go above and beyond to assist with device setup, repairs, and purchases. Many have been returning to this location for over 10 years, citing their consistent friendly treatment and appreciation for their business. The store offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers highlight the helpfulness in setting up new phones, switching carriers, and repairing cracked screen protectors. Overall, this store has a high reputation for friendly, courteous service, and skilled staff dedicated to connecting technology to life in a trustworthy and efficient manner.
Gabrielle is my favorite in representative. She always knows exactly how to solve our issues , and there has been a few with our phone. We are glad to return to verizon after years away with another carrier.
June 2024
The customer service person was excellent very knowledgeable and set my new phone up perfectly.
April 2024
Jeff was incredible, patient informative and stayed past his out time to complete my order
