Audi Wilmington Service Department is dedicated to providing exceptional service and support to its customers. The team is known for its friendly, engaging, and professional approach, making customers feel valued and part of a family. Many reviews highlight the strong relationships built between service advisors and clients, with notable mentions of team members who consistently go above and beyond. The service center offers a robust, tax-free experience for parts and repairs, and it is recognized as an Audi Sport Dealer and e-tron Dealer. Customers appreciate the OMNI Channel online buying experience and the dealership's commitment to transparency, including unique video assessments of vehicle issues. This level of communication builds trust and credibility, particularly for those who may not be mechanically inclined. Audi Wilmington is also praised for its clean and welcoming environment, with staff who are attentive and willing to assist with recommendations for local dining while customers wait. The dealership is actively engaged and busy, which reflects its positive reputation among Audi enthusiasts. Overall, the combination of knowledgeable staff, quality service, and a customer-first attitude makes Audi Wilmington a top choice for those seeking luxury vehicle care and purchasing options.
I had a great experience with the salesperson Zac. This location provides premium treatment as expected in an Audi dealership
December 2022
Wow! So worth the trip to Delware. Manager John was very helpful and excellent product knowledge. Looked for ways to save me money on my current Audi Care. Make sure I was happy and took time. Business done right. I'm impressed.
December 2022
Shout out to the Audi Service department, service advisor Andy and the tech Reed. Thrilled with their work and taking care of the rather large recall job on my Audi. Hiccup in the beginning but they corrected it and make sure the customer was happy. Thank you all again, much appreciated.
