PNC Bank offers a range of products, services, and digital solutions to help customers manage their finances. Reviews of a specific branch highlight that the staff are great, fantastic, polite, efficient, and thorough. Employees are noted for providing excellent service even when busy, going above and beyond for customer satisfaction with professionalism and experience. Specific assistance with a HELOC loan, a mortgage, and a wire transfer for a home closing received high praise. The bank itself is described as good to customers, with a positive mention that they answer the phone. A noted criticism is that some banking procedures, like replacing a card, can take several business days.
Hernando helped my with a wire transfer, it was late in the day and the branch was super busy. He took the time to get me what I needed for closing on our home the following Monday. He was efficient and thorough. I will continue to do business with PNC bc of him. Way to go!
January 2024
Staff @ PNC Altamonte Springs are great!! The bank itself needs to update their banking procedures; takes up to 7 business days to replace a debit/credit card.
January 2023
This is my Mom's bank, but I have to help her since she is elderly. PNC has been good to us. I like that they actually answer the phone, unlike so many other businesses these days.
