These reviews highlight a generally positive experience at the Truist branch, despite some recent staffing challenges. Customers appreciate the friendly and professional service provided by staff members like Lisa and Lucy, who go above and beyond to assist with accounts and transactions. Lucy, in particular, is praised for her customer service, friendliness, and willingness to stay past closing to help customers, demonstrating genuine hospitality. The staff is described as knowledgeable and patient when answering questions, especially for small business inquiries, making clients feel well-supported. One reviewer notes the branch's limited staffing, with only two or three employees working at the window and drive-thru, which may cause some inconvenience, but overall, service remains positive. A standout experience involved working with a banker who helped navigate a complicated financial situation successfully. Overall, the branch has earned a reputation for good customer service, helpful staff, and a welcoming atmosphere, making it a preferred choice for many customers despite minor staffing issues.
I had the pleasure of having Shawna McMillion to help me open an account and she made the experience very smooth by providing me with all the things I needed to know and answered any questions I had very thoroughly. I will definitely go to this branch for her next time I need help with anything else!
October 2025
Monica is/was extremely helpful with my account where on line and toll free services were not accommodating. Her assistance allowed me to access my accounts in minimal time, without delays. Thank you/her very much. David B
August 2025
-DO NOT USE TRUIST- Opened a new account. Truist Stole $1275, refuses to cash out the account. Bank Reps refuses to verify where the funds are
