These reviews highlight a generally positive experience at the Truist branch, despite some recent staffing challenges. Customers appreciate the friendly and professional service provided by staff members like Lisa and Lucy, who go above and beyond to assist with accounts and transactions. Lucy, in particular, is praised for her customer service, friendliness, and willingness to stay past closing to help customers, demonstrating genuine hospitality. The staff is described as knowledgeable and patient when answering questions, especially for small business inquiries, making clients feel well-supported. One reviewer notes the branch's limited staffing, with only two or three employees working at the window and drive-thru, which may cause some inconvenience, but overall, service remains positive. A standout experience involved working with a banker who helped navigate a complicated financial situation successfully. Overall, the branch has earned a reputation for good customer service, helpful staff, and a welcoming atmosphere, making it a preferred choice for many customers despite minor staffing issues.
We have been with this bank for years. Excellent customer svc. The tellers are all so nice.
August 2026
Holding a pay check for 10 days it’s a pay roll check now my bills are gonna be late this bank is junk
July 2026
came here to deposit a check and open a savings account. lines moved pretty fast which was nice. the only thing is the parking lot is a bit tight and hard to get in and out of. other than that the staff were friendly and got everything done quickly.
