These reviews highlight a generally positive experience at the Truist branch, despite some recent staffing challenges. Customers appreciate the friendly and professional service provided by staff members like Lisa and Lucy, who go above and beyond to assist with accounts and transactions. Lucy, in particular, is praised for her customer service, friendliness, and willingness to stay past closing to help customers, demonstrating genuine hospitality. The staff is described as knowledgeable and patient when answering questions, especially for small business inquiries, making clients feel well-supported. One reviewer notes the branch's limited staffing, with only two or three employees working at the window and drive-thru, which may cause some inconvenience, but overall, service remains positive. A standout experience involved working with a banker who helped navigate a complicated financial situation successfully. Overall, the branch has earned a reputation for good customer service, helpful staff, and a welcoming atmosphere, making it a preferred choice for many customers despite minor staffing issues.
I like it employed are very nice and avelable to help in special Mrs.Jon
July 2024
Went in to exchange $5 for quarters and was hassled about not having an account with them. In my opinion something like this at a regional bank worth billions should be treated as a public service.
April 2024
Since Covid it seems bank only has 2 workers maybe 3 and they work window and drive through not sure what type of strategy that is but it sucks. On a brighter note Lisa and Lucy were excellent. Very friendly and professional. Lisa provided different options that are available to me with my account. Thank you Lisa for dedicated... read full comment
