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8AM - 6:30PM
855 FL-559, Auburndale
Mailbox Centers
“honestly went in not expecting much but the guy at the counter was so helpful and patient with my weird shipping requests. place was clean and i got in and out quick, will definitely go back next time i need to mail something.”
“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Excellent service at this UPS location. The team was courteous, efficient, and made the shipping process quick and hassle-free. They handled my package with care and provided clear information about my shipping options. I appreciated the professional service and will definitely return for future shipments.”
“I would like to recognize UPS employee #269971 for providing outstanding customer service. She assisted me with returning a package and making keys. She was incredibly kind, professional, and helpful throughout the entire process. Her positive attitude and warm smile made the experience pleasant and stress-free. Employees like her truly make a difference, and I wanted to express my appreciation for her excellent service. Thank you!”
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“This is the nicest and easiest UPS store to return items at. The owner is very pleasant and always takes the time to say thank you and have a nice day. Thankful this store opened close to where we live!”