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8AM - 6:30PM
855 FL-559, Auburndale
Shipping Centers
“honestly went in not expecting much but the guy at the counter was so helpful and patient with my weird shipping requests. place was clean and i got in and out quick, will definitely go back next time i need to mail something.”
“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Excellent service at this UPS location. The team was courteous, efficient, and made the shipping process quick and hassle-free. They handled my package with care and provided clear information about my shipping options. I appreciated the professional service and will definitely return for future shipments.”
“I would like to recognize UPS employee #269971 for providing outstanding customer service. She assisted me with returning a package and making keys. She was incredibly kind, professional, and helpful throughout the entire process. Her positive attitude and warm smile made the experience pleasant and stress-free. Employees like her truly make a difference, and I wanted to express my appreciation for her excellent service. Thank you!”
8:30AM - 6:30PM
1377 6th St NW, Winter Haven
Shipping Centers
“We use this UPS store frequently. The staff is always very helpful and nice. They listen to what you need and do everything to help you promptly. They have a wide range of services from shipping to notary services.”
“With the rewards program and the sales at my Staples store, I was able to get all of my granddaughters school supplies in one place and didn't have to spend a ton of money”
“I'm not sure when they were here or where they put the package, but I found one in the mailbox. We have a lot of packages delivered daily, so it's hard to say which one stuffed it in the mailbox. I do know it wasn't Amazon.”
“Great place to get cards done the system has been working great for myself for making my cards and having them ready the next day. Its economic benefits on anyone who can’t afford to have someone make there cards other printing services staples provides.”
“First time here delivering roll stock and wasn’t sure what to expect, but the guys I ran into were cool and showed me where to go, then the unloading was done by the time it took me to do my paperwork. All in all, smooth.”
8AM - 6:30PM
2161 Co Rd 540A, Lakeland
Shipping Centers
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“This is the nicest and easiest UPS store to return items at. The owner is very pleasant and always takes the time to say thank you and have a nice day. Thankful this store opened close to where we live!”