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7:30AM - 6:30PM
4937 US Hwy 98 N, Lakeland
Mailbox Centers
“Originally, I was very frustrated with my experience at The UPS Store after my award was damaged during lamination. Unfortunately, this was the second time I’ve had an issue with lamination here.
The employee assisting me, Ernst, appeared inexperienced with the lamination process and did not properly flatten the document before laminating it, which ruined the award. What made the situation more upsetting was being asked afterward if I had another copy, when these awards are typically one-time items.
However, I do want to recognize the manager, Peter, for how he handled the situation afterward. He apologized for the mistake, offered to help alleviate the issue, and when I returned later with a replacement document, he personally fulfilled the lamination request successfully. I also observed him taking the time to guide and coach his employee through the proper process, which I appreciated seeing.
While the original situation should not have happened, I do respect management stepping in professionally and making an effort to correct things. Because of Peter’s customer service and accountability, I’m updating this to 4 stars.”
“Extremely friendly, no judgement and helpful. I did a cash advance and was in and out in less than 20 mins. I was extremely nervous since this was my first time ever needing an advance. Definitely will use them again.”
“Our first time here
No one in line but there were two people being helped. We were called up in less than 5 of minutes after arriving.
Very nice lady helped us and gave us an envelope when we asked for one.”
“Manish & Nate have been so good to me! They have shown so much patience and respect to me with all my crazy returns! I will continue to come to this store! Thanks guys, Mrs. Sheryl”
“Love, Love, Love this place! This Lakeland location stands out as it always has all of my orders on time and the staff are so courteous and kind.
Very reasonable prices on all items and fast, reliable service.
Highly recommend for all your shipping needs, I wouldn't go anywhere else!!”
“This branch was extremely welcoming and pleasant to my family. The ladies here took care of us, treated my daughter very well too! A simply Amscot visit turns to friendly conversations! Appreciate the Flamingo Duck!!”
“Best ups store in lakeland! Super sweet and very helpful! I went in to ship a package with no clue on what I was doing and Gina helped me out, and even repacked my package for me! I was shipping a birthday present, and she even signed the card lol! 10/10 experience, wish I could rate higher.”
“As I sat at Tijuana flats I watched Dakota carry packages back to an elderly persons car. Then while walking past the store another elderly man with a cane walked in and I watched Dakota reach out and give him his arm to assist him then walk right into the back of the store to grab chairs for them. Great Job Dakota, your kindness does not go unnoticed!”
8AM - 6:30PM
5337 N Socrum Loop Rd, Lakeland
Mailbox Centers
“Erika and Maykayla were wonderful! Maykayla with shipping my package to my grandson for his first birthday, it had to go to Georgia and then Erika for helping me track it! Job well done ladies and thank you for being so kind and professional, and helping me ship such a precious package to such a beautiful little boy! ♥️”
8AM - 6:30PM
2161 Co Rd 540A, Lakeland
Mailbox Centers
“Have to give this place a five star for bad service, bad attitude employee. The franchise is better some else not here. Should have look at all the bad reviews before I drop in here. Never again at this place ??”
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“Everyone is so friendly and helpful. Plenty of parking and store is spacious and always clean. Unlike other ups store I have been in. Highly recommended for any of your shipping and printing needs.”