The Spectrum Store in Auburndale provides services for Internet, mobile, cable TV, and equipment. Customers can pay bills, get account help, and shop for new products. The store is often very busy, leading to wait times for those without appointments. Scheduling an appointment is recommended for faster service. The staff is consistently described as friendly, helpful, patient, professional, and efficient. Specialists are acknowledged for resolving issues with expertise and for assisting customers in lowering their bills by adjusting services. The process is reported to go quickly and smoothly when assisted, leaving customers very satisfied. The store has multiple workstations to assist visitors.
They have 4 people at counter and still had to wait for someone who wasn't doing anything in the first place to check-in with
June 2024
Very busy and waited quite awhile to be seen after signing in. Schedule an appointment and I'm sure it will go faster. Staff was friendly, 6 work stations and all but 1 had someone working.
May 2024
Stephan at the Auburndale store is great! Acknowledged me before I could even enter my language preference into the tablet at the front door. Efficient, professional, helpful and friendly. Everything customer service should be.
