Verizon in Winter Haven offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store or shop online, with options for in-store appointments, online orders, free 2-day shipping, express lockers, and same-day delivery where available. Many reviews highlight the excellent customer service at this location, with employees going the extra mile to assist customers. Visitors have noted that staff members are friendly and welcoming, often opening doors for customers. Specific team members, like Peter and Tracey, received praise for making the purchasing process easy and providing helpful information, including discounts. One customer mentioned a slight concern regarding the balance between employee commissions and customer needs but still rated the experience highly. The manager, Ray Ramos, was recognized for his professionalism and willingness to help with technical issues, further enhancing the positive experiences shared by customers. Overall, this Verizon store is appreciated for its dedicated service and commitment to customer satisfaction.
The lady I spoke with was extremely understanding with my problem
January 2026
Kevin T was so patient with us transferring our plan back to Verizon. It was painstakingly long and difficult but he was so professional and knowledgeable!
December 2025
Thank you Juan and 2 associates I didn't get their name (taller gentleman & young lady I think manager) after an icky start to switching over we were kindly helped.
