Hotels in Bartow, FL

“I was impressed.I ended up staying here on business and chose this location for my colleague and I because I used to live 4 miles away in Lakeland and have driven by this place a million times. Now, I'll run through the key points really quick...• Location: Great location, close to everything needed-Publix, Walmart, etc. Also very close to restaurants (fast food and casual dine ins). It's Bartow so it's not a huge town but is situated in the middle of all needed and minutes from downtown.• Service: We were greeted a very friendly, 2nd shift front desk person. She had a great personality and a sense of humor but I must say, i have to give her the most credit where it's due -she had us checked in in lightning speed time, faster than any hotel l've stayed out (and that's been a lot) and I was very much thankful for it because it had been a long day. The night auditor (overnight) gentleman was also extremely friendly and kind. The woman that served continental breakfast, the same, and the housekeeper that l left my card with when I checked out. I didn't encounter any employee there that wasn't incredibly friendly, helpful and kind. This is a first because it always seems as though there's always that 1 lol• The rooms: The rooms weren't anything special, meaning to set them apart from any decent hotel, however, they were somewhat updated and most importantly, clean. My room overlooked the pool and they had me on the 4th floor 1 room from the end.Everything I needed was there-coffee maker and I'm not sure if this is standard in all rooms but I had 4 coffee pods, which excited me because I usually drink about that prior to making my way down, but 4 coffee pods, fridge, microwave, tv of course, iron, blow dryer and travel size toiletries.Nearby activities: WarehouseFood & drinks: Very nice and well teste”

“The “supervisor” Kat was extremely rude, disrespectful and unhelpful. We will NEVER stay in another Holiday Inn on account of such pitiable service. When I complained and asked to speak to the supervisor, she first said that she was unable to get a hold of them. When I asked again, she said “I am the supervisor.” After not having our issue addressed, we left the hotel and asked that she refund our hotel reservation fee, at which point she told us she wasn’t sure if it would be refunded. I asked her how she could be unsure of this when she was the supervisor??! My husband and I are beyond disgusted. Those serving the front desk should be courteous and knowledgeable, not incompetent and unprofessional. DO NOT RECOMMEND.”