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“Archie Snow was absolutely amazing! He was patient and answered every question I had. He made sure that he gave me the best plan to secure all that I needed with my new device. I would definitely recommend him for any new electronics from Verizon!!”
“Extreme Wireless is phenomenal. They are very courteous, respectful, and very helpful. They took the time to answer. Every question I had I would recommend anybody this shop.”
“After getting absolutely sick of Verizon's over the phone and even worse in person customer service we transferred all of our phone lines over to AT&T and they were very helpful and made it very easy to do, so listen people no matter how bad you think AT&T is i PROMISE Verizon is worse ESPECIALLY in their stores!!!!!!!!!”
“Matt, Tom, Danny & were absolutely amazing & super understanding very patient. They talked through everything with me without any hesitation. This is the only verizon I will go to ! When you go here you will be super happy and satisfied ! I highly recommend coming here !!”
“Ray Remos, Store Manager at Verizon in Winter Haven provides Customer Service that is "Top-Notch". He was extremely knowledgeable, patient, reassuring and helpful and so polite. He made sure that we were completely happy with our new purchase. He explained everything in detail and assured us that if we have any additional questions, he would be happy to further assist us. We did not feel rushed even though Ray had customers waiting. He gave us his full attention for which we are thankful. Thank you Verizon for employees like Ray Ramos. In today's rushed environment, it is reassuring meeting a star Employee like Ray that will take the time to help his customers with a smile and reassuring voice.”
“Hands down best customer experience ever within a phone industry. Quick and easy Plus Gustavo hooked everything together! Thank you ? My son with have a very Merry Christmas”
“When in to bay a bill for a friend and Maria convinced me to switch my 3 lines from Verizon my bill is cheaper and the service is great couldn’t be any happier would recommend anyone to go see Maria at this store”
“Came in today just for help on new phone. Not only did Alex do an awesome job of getting everything thing we needed plus we went over our bill and he took time and improved our whole phone system. Thank you. Great job”
“Avalon is very professional and courteous, she help fix my problems immediately helped me pick out a new phone and transfer everything from my old one to my new one. I couldn’t appreciate her more I will be coming back! I am 110% satisfied with her service!”
“Cathy was so wonderful and sweet. She actually helped save us on our plan and I was able to get an upgrade. This was the best experience that I have ever had at Verizon. I highly recommend seeing Cathy.”
“Very easy shopping here. I have a couple little children that aren't ready for a phone on our plan, but they have a lot of friends with iPhones. Came in and picked up a couple older iPhones so rhey can communicate as long as they have wifi, pho es worked great. Will definitely come back if needed.”
“I recently went here. I recently got a new phone that I had questions about a few things about how the phone worked. The person I was dealing with was wonderful. Very knowledgeable. She would either help you figure it out. Or I just handed the phone over. Told her my issues. She handled it. She answered any questions I had. I am a senior. I have some trouble with technology today”
“Danielle is amazing! She will always help you save money and help with all your needs… I met her at the flea market was paying 230 at T-Mobile 2 phones now I pay 60 with ACP program… thank you Danielle your the best”
“I've been with Metro since 2011 & been to all stores in Winter Haven/Auburndale area. This store is BY FAR the best and friendliest customer service in Polk County EVERY TIME! I appreciate you Cay!!”
“This was the 5th store we had been to!they did everything they possibly could to help! Great team members! Was a very pleasant experience! We drove 20 minutes to this store! I will only use this store from now on! Thanks for all your help Yesenia !”
“Finally a good experience with a cricket store! I didn't catch her name, but the manager was amazing. She was helpful, quick, and above all, respectful. Pretty much every other time we've been to cricket it was a bad experience with bad attitudes but she made it so easy. We got a new phone, at a price lower than she originally quoted, in under half an hour. No pressure or attitude.If you've ever had issue with this location I recommend giving it another shot.”
“The sales team of Damien and Jazmine are the best! On 06/30/24 and 07/01/24, I Went to this store to resolve a phone insurance issue. Although the phone insurance portion of my phone is not their responsibility, both Damien and Jazmine patiently walked me through the process of making an insurance claim for my phone.
Thank Jazmine and Damien!”
“Of all the phones and service I've had im very happy with At&t. Also great customer service at the Winter Haven location! Shawn helped me get my S24 Ultra and transfer my number!”
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“Verizon you’d better thank and reward Dante for saving your customer of 22+ years. His level of honesty, professionalism, kindness, and huge heart is the only reason why I am still a Verizon customer. Verizon isn’t getting 5 stars Dante is. Verizon, you need to quit telling customers one thing and doing another. You need to quit having customers have to call in 12 times over the same issue to get something resolved. Then come to find out it’s not resolved and continue to have to fight to get it resolved. What happened to your customer service? What happened to your service.? Quite frankly it’s went downhill. If it doesn’t get better I can say I won’t be a customer once my phones are paid off so you got two years to fix things.”