BankUnited, N.A. is a national bank headquartered in Miami Lakes, Florida, with $30.4 billion in total assets and 93 branches across Florida and the New York metropolitan area. The bank provides a wide range of commercial and consumer banking services, and is known for its exceptional customer service. Customers praise the bank's employees, particularly Crystal Keen, for their professionalism, friendliness, and willingness to go above and beyond to assist businesses. Crystal is described as an "invaluable asset" who makes the customer service experience "second to none." Clients also highlight the bank's excellent lending services, with Crystal and her team being described as "the best lenders in the business" who are highly knowledgeable and communicative. Overall, BankUnited is widely recommended for its banking options, patience, and support, with customers noting that switching to the bank has been a "relief" and a positive experience.
Great staff, great team. Ask for Crystal, she knows everyone and can assist with all your needs.
January 2025
Crystal Keen is the best! Really...she is different. If you own a business I highly recommend you contact her. She goes WAY above and WAY beyond for everyone. She is more than a banker for your business, she is an invaluable asset. You don't know the difference until you experience the difference. Trust me
January 2025
The customer service experience received by Crystal Keen is second to none. She is friendly, highly skilled whilst maintaining professionalism. You are definitely an asset to BankUnited C.K! Kudos!!
