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June 2025 by Michael Argano
Friendly and helpful staff.
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June 2025 by Larry Rob
This is my 'go to' place when I'm having issues with my Verizon phone. I now live in Wimauma but happily drove to Brandon to get the quality service this Verizon store has provided me over the years.
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June 2025 by Gary Kramer
I had to come here to get my account fixed and I did. Good people work here.
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May 2025 by Francisco Garcia
Went in and had a five out of five experience from start to finish with John told him exactly what I needed done and he got me the best deal and I was in and out in 15 minutes!
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May 2025 by Pat Skovronsky
Returned an iPhone 15 wi 24 hours in January and still being charged for it. $900 owed on a returned phone.
The employee apparently kept the phone and never credited to us. He got a brand new phone for free.
Scammed!
“Oh, we’re working on it.” 3 weeks now!
Verizon can’t be trusted.
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May 2025 by Nadia
Terrible Customer Service – Avoid This Location!!!
Absolutely the worst experience I’ve had with Verizon. I spent three days on the phone with Verizon customer service, hours each day, trying to resolve an issue that couldn’t be handled remotely. Finally, I was instructed to visit this corporate store to get a physical SIM card.
When I arrived, I was immediately met with unprofessionalism. I started explaining my situation, and before I could even finish, I was rudely interrupted and told to call customer service again—the exact runaround I had just spent three exhausting days trying to escape.
I asked to speak with a manager, and surprise—no manager ever came out. Not even a follow-up. No empathy, no effort, and definitely no resolution.
This location clearly has no interest in helping customers, even when they’ve already been through Verizon’s impossible phone support. Absolutely unacceptable. Save yourself the time and frustration and go elsewhere.
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April 2025 by R Marie J
*** My problem isn’t with this location ***
I don’t see anywhere I can file a complaint (other than FCC) so here I am.
All I have to say with the most respectful way is, customer service is not a part of their onboarding procedure or training. You would assume that a company with very inconsistent cell phone coverage would offset with at least mild customer service. But no… if you’re like me and in bad health and one more call to Verizon before a stroke comes about then save yourself the trouble and spend a few extra dollars to go to a different cell phone company. I am so regretful for not paying off the phone when I’ve had the financial means to do so -so I went to a different provider that values customers.
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July 2024 by Shannon Lee
These stars are entirely for specialist, Tony Henson. My parents’ account with Verizon is over 30 years old due to the remote location where they live and they have repeatedly had difficulty obtaining assistance with their account because of its age and the changes in Verizon software over the years. Anyways, I’m so pleased that we were helped by Tony today who has been with the company for some 27 years and was willing to take the time to unravel the aged mess that was our account. Thank you for your patience and professionalism.
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July 2024 by Hilary
Jay was great. The store assoc. are genuinely helpful and patient whether I am purchasing or fixing an issue. I really appreciate that. Jay took the time to look into all my options. He didn’t make me feel silly for asking questions. I didn’t feel rushed or pressured. He did a great job.
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June 2024 by Sherri GGG
This morning I went into this store to file a claim and replace a phone after receiving awful and incorrect information over the phone with verizon's phone associates from another country I believe.
I should have saved myself.The hassle and gone into this store to begin with. These guys were so helpful so very accommodating and very knowledgeable. Top notch customer service! I can't thank you guys enough!! This is the store to do business with in the tampa area. For certain!
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May 2024 by KP
My mother and I came into the store today and we talked to a black gentleman with glasses and possibly a speech impediment ( I didn’t catch his name) for my phone that was not receiving a dial tone or sound when making or receiving calls. He told us it was the ear piece and to go over to youbreakifix by regency to have it fixed for $30-40 bucks, after telling us we didn’t have insurance on the phone for it to be fixed and we didn’t qualify for an upgrade. So we did, although I asked why we couldn’t just get a new phone because we always have when it’s been broken. He told us the only way to get a new phone is if my phone wasn’t broken then we could pay for the upgrade. Not remembering it was the replacement phone I was talking about. So my mom said she didn’t want to buy a new phone and we went to the repair place. After quoting us $325-$400 to fix the ear piece we went back into Verizon and talked to someone else and he said we did/do In fact have insurance and we can get the phone replaced for $99. So that was great and chose that option. The man who originally helped us walked over and asked us how much they quoted us for the repair at the other store and I told him $400. After, my mom said we have Insurance and we’re just going to replace it and he said yes that was one of the options he told us and that he told us we did have insurance when he in fact did not tell us that and told us we didn’t. I even asked him if we could get an upgrade after it’s fixed and he said no the insurance is voided after 2 years. He did not say anything about being able to get a replacement phone instead of an upgrade. My mom said you told us we didn’t have insurance and he said he did and I looked over at him and told him you did tell us that we don’t and he proceeded to say he actually did in a rude tone in front of the other worker and didn’t try to clear things up further. I presume he lied because another worker was watching him he seemed like he was new there. I did not appreciate that and almost told him that it’s probably on camera that he said that. Had he told us we had insurance we would not have left the store and would have got a replacement phone. Instead he had us running around for nothing.The 2nd guy who helped us was great and when he brought up that we have insurance to get it fixed she told him the other guy told us we didn’t and he said it’s a buisness account and may have gotten pushed down sometimes you gota look harder. I appreciate the way he handled that and would have expected the same from the first guy if he made a mistake. But instead we were treated like we were crazy and received no apology.
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May 2024 by Rudy Z.
It's ok, but not a very satisfactory experience.
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April 2024 by Matthew L.
AVOID THIS VERIZON! Experienced absolutely terrible customer service today from DAVID. I went in because my mom bought me a phone and the screen protector that THEY put on had bubbles in it. I thought it would be a simple and quick experience but was greeted with a RUDE and NASTY worker at the door named David. He explained that Verizon won't compensate the screen protector because they don't put the protectors on the phones?? I was kind and nice at explaining the situation and eventually the supervisor told him that it was okay for him to give me a new screen protector... but instead of him doing that, he made me take the one I had off and give it to him for it. At this point I was astonished! He made it seem like I put the original screen protector on myself. I had to put the new one on myself, which was fine but he decided to WATCH me do it. He gave me "pointers" on what to do and was telling me that I wasn't doing it right or whatever. Like bro, YOU DO IT THEN. I've never experienced such worst customer service ANYWHERE. Completely uncalled for. Karma's a b*tch, good luck lil or should I say big David.
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April 2024 by Jerry Sullivan
Worse customer service I’ve ever experienced at any Verizon store across the country… almost 20 years as a customer, I’m reconsidering my provider
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February 2024 by Becky Evans Seward
Chris changed my Sim card and was super nice & efficient.
