“I can’t say enough good things about my recent visit to Hagan Ave Hardware in Hilliard, FL! Chris and Charlie went above and beyond to help me find exactly what I needed — chlorine and a round hay barrel. They not only made sure I had everything but also personally helped load the items into my vehicle. When they ran into a small issue unloading the hay from the trailer, they worked quickly and made sure I didn’t have to wait long. Their customer service, kindness, and willingness to go the extra mile deserve more than 5 stars — this is a solid 10 out of 5 stars experience!”
“I will say I’m beyond words on how this tool center runs. I rented a walk behind concrete saw from the Orange Park location. Please stay away from wells rd. As a contractor we spend almost 300k year with Home Depot. The blade orange park let the machine leave with wasn’t tight, was dull. They wanted me to take it all the way back to swap blade and everything. Well I couldn’t take it across town from the job site and leave 4 laborers behind and pay them to sit there. So I loaded it up and took it to the lem turner store. Mr John greeted us and said he’d be with us in a minute. I explained the situation to him and he was baffled in condition the saw left in from another store. We had to purchase a new blade outta pocket. But Mr John made a few phone calls and made it right. He changed the blade for us and verified everything else was good with it. We go back to the job site and got 5 feet cut and the saw took a dump. So we went back to lem turner and rented a handheld concrete saw. John made it right. And during the return to bring saw back Ms Jada was absolutely amazing. She was fast courteous and on point. She asks if there were any concerns about the equipment before it got re rented and she asked if she could assist us with anything else. Between John & Jada this Home Depot has landed my new tool rental from this point forward . Thank you John & Jada for going above and beyond with customer service skill.”
“It does my heart good to receive SUPERIOR CUSTOMER SERVICE ETIQUETTE from young men that are working hard daily and not wrecking havoc on the community!
A SPECIAL SHOUT TO Mario for assisting me with finding the proper 2” faux blinds for my NEW HOME, and for patiently assisting me with finding the PERFECT RUGS for my Woman’s Cave & living room!
I would also like to say THANKS A MILLION to Nolan that properly cut a set of 2” blinds for me, and by for explaining to me that although the box may say 36x64, the final blind width is 34.5! Wow! I learn something new EVERYDAY!
Ms. Mianda, you trained them well! 🥰
Lol … I’ll be back all week until my home is EXACTLY THE WAY I WANT IT!
Thanks again Mario and Nolan!!! I’m SUPER PROUD OF YOU BOTH! May God continue to lead you both to GREATNESS! 🤩”
“Looking for particular flowers for a client led me to this location. I can honestly say it was the best experience Ive had with Ace . The location was very clean . Entering with an welcoming greeting is always a plus . Great customer service. Ill definitely be back. Thanks to everyone in the garden center 🥰 you guys rock ☝🏼🦋”