Metro by T-Mobile at 1751 NE Pine Island Rd offers prepaid plans and 5G phones from top brands. The friendly staff are dedicated to helping customers find the best prepaid options with unlimited talk, text, and data. However, some customers have had mixed experiences at this location. One reviewer struggled with unhelpful and lazy staff, and had difficulties getting their account set up properly, even after visiting multiple times. They were dissatisfied with the $10 hotspot add-on, feeling it underperformed compared to a competitor's service. In contrast, other reviewers praised specific employees like Ricky and Brennan for their excellent customer service. Ricky was able to resolve an issue and get the customer set up with a great deal on multiple phone lines. Brennan also provided helpful guidance, replaced a faulty screen protector, and adjusted the customer's monthly plan. Overall, Metro by T-Mobile seems to offer the expected prepaid wireless services, but the quality of the customer experience can vary. Customers who work with the right staff members, like Ricky and Brennan, are likely to have a positive and helpful interaction.
Daniela is very helpful and her English is very well and I understood everything and she almost had me sold on a 16 but it was a little too much money but she has a great customer service person
December 2023
Ricky at this TMobile was extremely helpful and helped me through my problem with my broken phones providing the best option for me. Thank you guys
June 2023
I liked the place it was nice thanks to all the staff for helping me with my upgrade I recommend
