Metro by T-Mobile on Drew Street is described as a friendly and honest shop where the staff goes above and beyond to help. Customers report being treated like family by the manager and the team. The service is highlighted as wonderful, with staff members who are willing to help, take their time to ensure understanding, and try to resolve problems even when a solution isn't always possible. Reviews specifically praise the manager for being truly awesome and for multi-tasking effectively. The store offers unbeatable prepaid plans with unlimited talk, text, and data, along with 5G phones from brands like Apple, Samsung, and OnePlus. Customers highly recommend this location for its exceptional customer service, which has positively changed their perception of the company.
I want to let you know your representative Jim was very helpful. He was both professional and friendly. He had patience with me to get my phone unlocked. Your company should be proud to have this employee.
September 2025
Went with a friend who was having trouble with his phone. Joe was very helpful in fixing the problems.
July 2025
Stopped in with a customer service issue. Mike was super helpful despite him having nothing to gain from helping me. Highly recommend.
