Metro by T-Mobile at 1841 N Highland Ave Ste 3 offers great prepaid plans and 5G phones from Apple, Samsung, and OnePlus. The store has friendly staff who provide helpful service, with some employees going above and beyond to assist customers. Customers appreciate the patience and kindness of the staff, especially managers who take the time to answer questions and ensure a positive experience. One customer shared that Maurice, the manager, was very helpful and made their visit enjoyable, becoming their preferred store. The staff is also recognized for their friendliness and willingness to help with various needs, such as payment plan adjustments. Customers have had positive experiences even when facing challenges, with some receiving help from staff to solve problems or cover shortfalls. Overall, the store is known for its welcoming atmosphere, good service, and knowledgeable team members who make shopping easy and pleasant for those seeking prepaid plans and new phones.
Elizabeth was so helpful! She got us a great deal and it was super quick and easy! We went in for just one phone (even though we both needed one... desperately,) and she figured out the perfect plan for us. Thanks for your help!!
November 2025
Jordan was so professional and personable. He provided excellent customer service! We will be back here to buy or next phone.
November 2025
Jordan was great, he helped me get the phone that I wanted with a better plan than the rest of the other companies
