Truist is committed to maintaining the safety of clients and staff by temporarily adjusting branch services, including drive-thru teller options, appointment-only visits, and selective closures. Some branches without drive-thru lanes remain open with enhanced sanitization. Customers have praised the staff for their friendly and helpful attitude. Art Layliev is recognized for being very helpful, knowledgeable, and going above and beyond to assist clients, earning high recommendations. Alison Elkin also received positive feedback for her professional and courteous service, solving problems with creativity and kindness. Overall, Truist offers dedicated customer service with staff who are eager to help and ensure a positive experience.
Alison is the only person that keeps their word and follows through! Give her a raise! Other employees including president have been rude and do not call you back! I am taking most of my money out of Truist and will only deal with Ali. BTW, I have been Suntrust/Truist customer over 30 years!
February 2023
Art Layliev was very friendly and did everything he could do to help me figure out the problem I was having. Fantastic customer service here as always!
November 2022
Had an issue that required creative thinking to solve. Alison successfully solved the problem and remained professional and courteous!
