Quest Diagnostics Clermont Citrus Tower is a medical laboratory that offers a range of services, including COVID-19 antibody testing, drug screening, and routine lab tests. The facility is located in the Citrus Tower Professional Center and is easily accessible from both Citrus Tower Boulevard and Grand Highway. The staff at Quest Diagnostics Clermont Citrus Tower is described as "awesome" and "professional," handling the often challenging situations with "kindness and a smile." Patients praise the competence and efficiency of the phlebotomists, who are able to draw blood quickly and painlessly. However, the facility does face some challenges, with long wait times for appointments and a high volume of patients leading to an "unpleasant" environment at times. Some patients have expressed frustration with the wait times, particularly during their lunch hour, and have chosen to visit the other Quest location in the area instead. To address these issues, the business is encouraged to hire more staff to accommodate the high demand and ensure that patients receive timely service. Additionally, ensuring that employees are adequately compensated for their work may help to reduce stress and improve the overall experience for both staff and patients.
Had an appointment but still had to wait 45 minutes! Maybe because it was the Friday after the 4th of July and before the weekend?! Who knows but at least the phlebotomist was excellent.
July 2024
The team was awesome! Patrons of this establishment are really lacking in common sense and human decency. The staff have to put up with a lot of ridiculous situations at no fault of their own and still do so with kindness and a smile. Thank you!
June 2024
I was a walk in so I waited awhile but the clinician was great
