U-Haul Moving & Storage of Coconut Creek provides a range of moving services including truck rentals, trailers, storage, and hitch installations. Customer experiences at this location vary significantly. Many reviews highlight excellent service, with specific staff members praised for being great, excellent, very informative, and providing awesome customer service. One employee is noted for going above and beyond to assist with a hitch, demonstrating helpfulness and expertise. Customers also report that prices were excellent. However, several consistent criticisms emerge. A common complaint involves the company's practice of providing trucks with only a quarter tank of gasoline, which is seen as a technique to make customers buy gas. There are also significant issues with billing transparency. One customer reported an unexpected "safe trip" charge that was applied without being presented as an optional fee, leading to feelings of being taken advantage of. Furthermore, customer service quality can be inconsistent; while some representatives are apologetic and willing to help, others are described as very rude, lacking basic manners and customer service skills, and unwilling to listen or assist. This inconsistency affects the overall experience, with some clients receiving exceptional care while others face frustration.
Just wanted to let you guys know the men outside taking care of the return truck area are PHENOMENAL! All of them at this location are super helpful and so friendly! Hope this gets to them cause they were awesome!
April 2026
Outstanding supporting company and team members who know their business and treat everyone with dignity and respect. Trust that these knowledgeable and experienced professionals will help you get to the next destination safe and with your belongings in tow and in one piece! Thank you U-Haul!
March 2026
My rental pick up and drop off went well. The location and hours was extremely convenient. Will rent here again in the future.
