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“Karla was amazing!! Very grateful for AT&T customer service. His attention was exceptional from the first moment. He was very professional, kind and patient in helping me resolve my problem. Karla took the time to explain everything clearly to me and made sure all my questions were answered.”
“I want to thank Liliana for her attention, honestly the best I could have received, the process was long but she was attentive and helpful the entire time, very grateful and pleased, my 5 stars for her ☺️”
“Came into the AT&T store to purchase a new Apple Watch and Joel and Freddy help me out with great customer service. This is why I always come to this location.”
10AM - 7PM
491 Hialeah Dr #1, Hialeah
Mobile Phones
“Excellent attention and service. It seems that they really know the subject. They advise you on all the questions you have and it is clear that they want the client to be happy with the services and not just sell for the sake of selling. Excellent, I recommend them ?”
“I bumped into the store because I forgot my charger and needed battery. Mo showcased his deep knowledge, proficient skillsets, and passionate customer service. I had a great conversation with him from travel to restaurants. Looking forward to reuniting in the future!”
“I had a great experience with buying my apple watch today. Harold was super nice and awesome. Helped me with picking the right size and model and then helped me activated it with my phone. I totally recommend this att store for every need you might have. They have all the latest deviced and are of great help.”
“The most important thing in a sales place is service and attention, they have this and much more, a very welcoming, clean and professional place, their entire team is very well trained to give you the best experience, it is undoubtedly a place where I will go again and put my trust in them! Thank you!!”
9AM - 6PM
8150 SW 8th St #111, Miami
Mobile Phones
“I was given an almost brand new Samsung phone by a family member. They used it briefly in the US and then in Brazil. My phone was on its last legs.The IMEI # identified the phone as locked by Sprint (now T-Mobile, which happens to be my carrier now).
I went to a T-Mobile store in Mary Brickell Village (great service), they couldn't figure it out so I called their tech support (they were excellent but couldn't ID the issue). They transferred me to Samsung (who were also excellent but couldn't ID the issue).
I searched online and even communicated with one of these remote unlocking services. Sent them the IMEI # and they advised that they couldn't unlock the phone.
I finally decided that I needed to have someone actually look at it and randomly pick 7Wireless and call Michael. Out of the gate, I feel immediate high client services in his approach. I arrive and that same high level of service was felt.
He quotes me (higher than I was hoping but much cheaper than buying a new phone which I needed. Understandable because this was clearly a deeper issue than a simple unlock and because Sprint was now defunct, although both of us still thought that it was just an unlock).
I agree and leave the phone for a couple of days. In between time Michael is communicating via text keeping me updated. Most importantly he gives me confirmation that the issue has been resolved and the phone is ready for pick up and use.
I arrive and he explains that it wasn't that the phone was unlocked but rather that there was a circuit issue related to the sim card (any sim card). Whenever a sim card was installed, the phone would automatically kick into airplane mode). He corrected the issue, to my considerable relief. I was already married to the phone. =)
In my banter with Michael he shares that he was a telecom engineer in Cuba.
The point being, I believe that I could have taken my phone to a bunch of phone repair dealers and few, if any, would have taken the time or had the knowledge to ID and fix the issue. I have no doubt that I would have received a bunch of "sorry can't fix it, can't unlock it, your out of luck" responses. Michael's level of technical knowledge and curiosity to ID the issue is why I now have a fully operational new phone.
I can't speak highly enough about the service I received and, for anyone who might not speak Spanish (me), not an issue here which I was a little surprised by given the shops location. If you need a phone unlocked or anything that requires a technical expert, go here. It was worth the drive.”
“Yanet helped me acquire a new phone. I had an old iPhone X that was barely working. Yanet made it a stress free process due to her knowledge, competence, and professionalism”
“Professional and timely service. This family owned business has been around for decades and has earned it's reputation as being reliable by the quality of their work and service. It keeps the Cuban culture with its coffee and clientele that are loyal to their excellent service. This is a definite return "if my phone needs repairs," so from the bottom of my heart, I love the service and pricing but hate breaking my phone.”
9AM - 8PM
4605 NW 7th St, Miami
Mobile Phones
“Super satisfied with the service and attention. I had difficulty paying online, but I contacted them by phone and they sent me a link to make the payment. I paid at 3:54pm and the delivery in Cuba was made at 3:57pm, 1 hr later. I recommend them!”
“Guillermo was amazing! He helped me with setting up my home WiFi and answered all my questions. He went above and beyond to help me, even showing me the app I needed to download to set up my internet myself. Thank you Guillermo! 5 star customer service!!”
9:30AM - 10PM
1145 Washington Ave, Miami Beach
Mobile Phones
“The guys there are super nice, always help me find exactly what I wanted for my cels ,even made some repairs ,I don’t think twice if i have any problems or difficulties about how the cels works ,i go straight to this store”
“I recently visited the T-Mobile store, and I had an outstanding experience. The staff was incredibly friendly and knowledgeable. They took the time to understand my needs and helped me find the perfect plan and phone. Highly recommend this location for anyone looking for great service.”
“(Translated by Google) Good afternoon, Mrs. Adriana is an excellent compassionate person, attentive to everyone and very humane.(Original)Buenas tardes la sra Adriana es excelente persona Compasiva atenta con todos y muy humana”
“Hello, good afternoon... today I left the store satisfied... the staff... who took care of me... solved me. My change. Screen... excellent... work... they helped me. Fix... circuits. Network... and frequency... excellent service... I recommend it. Thank you very much guys.”
10AM - 8PM
1197 W 49th St, Hialeah
Mobile Phones
“I am a new customer of the store, excellent attention and service from Kenier!, who helped me organize my shipment in the best way. The store has very competitive offers. Thank you very much for the service!!!”
9AM - 7PM
100 W 29th St A, Hialeah
Mobile Phones
“Great service, I have always bought my phones here and the best prices and they give you a guarantee because I once bought one that came with a defect and they immediately replaced it, thank you always grateful”
“I recommend it 100% incredible attention with the effort to try to solve all the problems very respectful and attentive with a desire to help everyone congratulations”
10AM - 7PM
5781 SW 40th St, Miami
Mobile Phones
“This store is hard to see that it is here, I always come to Milan’s and never see it , mainly because the sign is off and the store has nothing to attract from outside. Jorge the manager helped me after going to several stores with my issue and no one was able to help. Highly recommend.”
9AM - 7:30PM
113 NE 2nd Ave, Miami
Mobile Phones
“In a short time they solved my problem, my cell phone had problems charging due to a little liquid that accidentally spilled, now it charges super well and fast, thank you very much”
“Hello, yesterday I went to the store to resolve a problem and some doubts that I had and I was assisted by a Lussiana girl, she resolved and clarified all my doubts, excellent service and very kind, the truth is that thanks to Lussiana”
“(Translated by Google) Very good service I recommend it to all my friends thank you very much for your help(Original)Muy buen servicio de lo recomiendo a todos mis amigos muchas gracias por su ayuda”
“I had a fantastic experience at this AT&T store. The staff was extremely friendly. They explained the entire process to me clearly.
The atmosphere in the store is pleasant and they make you feel like a valued customer from the moment you enter. I would definitely recommend this store to anyone looking for great products and top-notch customer service. I will return without a doubt! ❤️”
“Victor the store manager went above and beyond helping me with my service. We had a complex issue with my address and he was quick and knowledgeable about handling the issue. His patience and leadership impressed me as a manager myself, thus prompting me to write him a review.”
10AM - 7PM
9890 SW 40th St, Miami
Mobile Phones
“It continues to be my favorite place to carry out all management related to cell phones and the Internet. Attention and help from the staff there works with utmost excellence. The best Verizon network”
“I recommend this store especially when you are in a strange city. Honesty and professionalism of those who serve you, always a smile and kindness, I 100% recommend this business”
“The treatment and service of the people who work in this place are excellent, those who select the staff are doing a great job. Mr. Julio was very attentive and knows what he is doing, yesterday he answered all my questions”
“Angel was very attentive, very helpful, it was a pleasure that he attended to me the day I came, and he is very knowledgeable about everything, an excellent worker!”
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“Yesterday I visited the AT&T office located at 3201 Gran Ave, Coconut Grove, 33133 and I was assisted by Mr. Daniel, I am infinitely grateful for all his help and dedication, I love his charisma, willingness and patience to assist me and help me❤️”