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“Karla was amazing!! Very grateful for AT&T customer service. His attention was exceptional from the first moment. He was very professional, kind and patient in helping me resolve my problem. Karla took the time to explain everything clearly to me and made sure all my questions were answered.”
“Marcos Suarez and Lina were amazing, there professionalism and need to help is outstanding. Thank you for the best service I have received here at ATT. Definitely recommend this store, the manager and representatives are the best!”
“I recommend this store to repair your phone, I arrived with mine completely wet after a fall in the pool in less than an hour they repaired it and left it completely working, the cost was super economical, I recommend it”
“I had a great experience with buying my apple watch today. Harold was super nice and awesome. Helped me with picking the right size and model and then helped me activated it with my phone. I totally recommend this att store for every need you might have. They have all the latest deviced and are of great help.”
10AM - 8:30PM
491 Hialeah Dr #1, Hialeah
Mobile Phones
“I recently took my son's iPhone 13 to this repair shop, and I couldn't be happier with the experience. The staff provided excellent customer service from start to finish: friendly, attentive, and professional. The repair was done with great quality and care, and they kept me updated throughout the process. On top of that, the pricing was fair and transparent. Highly recommend this place for anyone looking for reliable phone repairs!”
“A shout out for Kevin and Enrique. They were very helpful throughout the process and kept on trying to overcome all obstacles. Thank you. You’re the best around!”
“I bumped into the store because I forgot my charger and needed battery. Mo showcased his deep knowledge, proficient skillsets, and passionate customer service. I had a great conversation with him from travel to restaurants. Looking forward to reuniting in the future!”
“Yanet helped me acquire a new phone. I had an old iPhone X that was barely working. Yanet made it a stress free process due to her knowledge, competence, and professionalism”
9AM - 5PM
4605 NW 7th St, Miami
Mobile Phones
“I recently use them for a cellular home delivery, and I must say the entire experience was outstanding. From the moment I placed the order to the final handoff at my relative doorstep, the process was seamless and professional. Communication was clear throughout, with timely updates and confirmation every step of the way. The delivery team was punctual, courteous, and ensured the package was handled with care. Thank you!!”
9AM - 5PM
8150 SW 8th St #111, Miami
Mobile Phones
“I was given an almost brand new Samsung phone by a family member. They used it briefly in the US and then in Brazil. My phone was on its last legs.The IMEI # identified the phone as locked by Sprint (now T-Mobile, which happens to be my carrier now).
I went to a T-Mobile store in Mary Brickell Village (great service), they couldn't figure it out so I called their tech support (they were excellent but couldn't ID the issue). They transferred me to Samsung (who were also excellent but couldn't ID the issue).
I searched online and even communicated with one of these remote unlocking services. Sent them the IMEI # and they advised that they couldn't unlock the phone.
I finally decided that I needed to have someone actually look at it and randomly pick 7Wireless and call Michael. Out of the gate, I feel immediate high client services in his approach. I arrive and that same high level of service was felt.
He quotes me (higher than I was hoping but much cheaper than buying a new phone which I needed. Understandable because this was clearly a deeper issue than a simple unlock and because Sprint was now defunct, although both of us still thought that it was just an unlock).
I agree and leave the phone for a couple of days. In between time Michael is communicating via text keeping me updated. Most importantly he gives me confirmation that the issue has been resolved and the phone is ready for pick up and use.
I arrive and he explains that it wasn't that the phone was unlocked but rather that there was a circuit issue related to the sim card (any sim card). Whenever a sim card was installed, the phone would automatically kick into airplane mode). He corrected the issue, to my considerable relief. I was already married to the phone. =)
In my banter with Michael he shares that he was a telecom engineer in Cuba.
The point being, I believe that I could have taken my phone to a bunch of phone repair dealers and few, if any, would have taken the time or had the knowledge to ID and fix the issue. I have no doubt that I would have received a bunch of "sorry can't fix it, can't unlock it, your out of luck" responses. Michael's level of technical knowledge and curiosity to ID the issue is why I now have a fully operational new phone.
I can't speak highly enough about the service I received and, for anyone who might not speak Spanish (me), not an issue here which I was a little surprised by given the shops location. If you need a phone unlocked or anything that requires a technical expert, go here. It was worth the drive.”
“My new go to for ALL phone repairs. I have an IPhone & was in tears & lost all hope for my phone when the screen went black and there was nothing my carrier could do to make it turn back on. Charging, resets, nothing would work. My data on this phone is SUPER important to me. Alexander & Corina SAVED MY LIFE. They opened it up and did surgery / replaced some internal needs & it was truly like a miracle- my phone now works again. No Apple or T-Mobile store could do this for me. Alex & Corina are not only magic workers - they’re genuinely good people and treat you like family. This was a 24-48 hour turnaround when I needed it most! HIGHLY RECOMMEND for your phone needs ?? Biggest thank you and much love to Alex & Corina- you have a lifetime customer in me & I will be sending all my people to you too! xx”
9AM - 7:30PM
113 NE 2nd Ave, Miami
Mobile Phones
“Wayner is seriously the best! I brought my iPhone 17 in with dents in the outer frame and he replaced it quickly and perfectly. Super professional, great communication, and fast turnaround. 10/10 service!”
10AM - 6PM
5781 SW 40th St, Miami
Mobile Phones
“Great experience at the AT&T Red Bird shopping!! Richard was awesome helping me get a new 17 Pro Max.. he is the best and helped me get it with accessories. He explained all the new features!! Made is super easy!!! Zulay also helped me . They helped me to transfer information and to package my old phone to ship!! Best staff ever! I won't use any other company !! ATT, RICHARD AND ZULAY are the BEST!!!!!”
“I recommend this store especially when you are in a strange city. Honesty and professionalism of those who serve you, always a smile and kindness, I 100% recommend this business”
“Sixto was incredibly helpful. I visited the store wondering if they fix viruses on android. He explained that sometimes is best to reset the phone, but that he would check my phone first. Without resetting my phone, he had my phone up and running in no time. Thanks Sixto!!!”
9AM - 5PM
100 W 29th St A, Hialeah
Mobile Phones
“Great service, I have always bought my phones here and the best prices and they give you a guarantee because I once bought one that came with a defect and they immediately replaced it, thank you always grateful”
“Amazing, Spectacular, Professional service!!! My experience at this At&T store was so memorable, I have to leave a review. I came on a Saturday with a broken phone that did not work and I could not access any of my information. Not only did Rolando, the store manager, help to make my experience memorable, but his team that included Thaer and Luis treated me like royalty. Not only did they find a solution to my problem, but I left with a new phone. They did not stop until my new phone was uploaded with all my info from my broken phone. They just got the job done! No excuses, No Issues, coupled with incredible product knowledge. Mastery of the business in every aspect and even every app on the phone. Amazing!!! That's all I can say! I DONT THINK I COULD HAVE BETTER SERVICE EVEN IF I WAS SOME VIP! Thank you !!”
“⭐️⭐️⭐️⭐️⭐️⭐️Jorge is an amazing Tech with Great Customer service. Very honest guy. Reasonable prices & quick same day repairs!!!! 5 STARS ⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“Guillermo was amazing! He helped me with setting up my home WiFi and answered all my questions. He went above and beyond to help me, even showing me the app I needed to download to set up my internet myself. Thank you Guillermo! 5 star customer service!!”
“I went in the store because I was having issues with the Porting of my number. It seems previous representative entered number one digit incorrect. Anais and her manager when above and beyond to get this issue resolved. I couldn't be more satisfied with how everything was handled even with the obstacles presented when calling the port department. As a team they succeeded and making sure I left with a smile on my face. These are the moments you realize you made the right decision to become a new member of AT&T.”
“Geraldo is a tremendous help, if I have any issues he solves it with no hesitation and is informative every step of the way. Throughout the five years of working with AT&T Geraldo has been my go to because of his assistance I hope to maintain a long history of business with this store.”
“From the minute i met the owner, i could tell she was honest. Her eye contact and energy she gave off was very welcoming and honest. My girlfriend actually came over the day before ( we have phone problems) for an unrelated issue, and recommended i check them out. She gave a price over the phone for what it would to change the port on my phone, the time it would take, etc. When i came in, everything was done as promised. No trying to upsell extra parts of saying it couldnt be done. Thanks for your help!”
“This place deserves the highest rate ever. The representatives Yanet and Sheila are the nicest persons ever. I went to get a new line for my daughter and the treatment was super courteous. Recommended”
“Angel made our experience wonderful. I was very pleased with the service I received at this AT&T store! They were professional and incredibly helpful. I highly recommend this store.”
“Jean Claude is Amazing, repairing Tablets, laptops, he’s very knowledgeable and the prices are unbeatable! He’s absolutely the best hands down! ??????⭐️✨?”
“Best experience ever with the process of getting a new phone and the set up. Ana and Mercado were very professional, helpful, courteous and went above and beyond.”
“I recommend it 100% incredible attention with the effort to try to solve all the problems very respectful and attentive with a desire to help everyone congratulations”
“I recently visited the T-Mobile store, and I had an outstanding experience. The staff was incredibly friendly and knowledgeable. They took the time to understand my needs and helped me find the perfect plan and phone. Highly recommend this location for anyone looking for great service.”
“Excellent service, highly recommended. !!! They have been punctual and attentive when we have required work.
We have visited the business several times for different needs and they have always treated us very kindly.”
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“As a long time customer At AT&T here in coconut grove I believe Ive purchased 8 phones over the years and my most recent experience with Jorge and Michelle where above and beyond, great customer service, very knowledgeable, very respectful , and very helpful. It was a pleasure to deal with them. They are an incredible assets to AT&T”